Caseware Cloud incident
SmartSync Cloud Service - Major Outage - Asia Pacific, Canada, Europe, United Kingdom, United States
Caseware Cloud experienced a critical incident on June 10, 2025 affecting SmartSync Cloud Service and SmartSync Cloud Service and 1 more component, lasting 2h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2025, 06:24 PM UTC
We are experiencing a Major Outage of our SmartSync Cloud Service in the Asia Pacific, Canada, Europe, United Kingdom, United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- investigating Jun 10, 2025, 06:59 PM UTC
Continuing to investigate the outage of our SmartSync Cloud Service service(s). At this moment no additional information is available, we will keep you informed as new information becomes available.
- identified Jun 10, 2025, 07:02 PM UTC
The source of the SmartSync Cloud Service Major Outage has been identified and we have found a potential solution.
- identified Jun 10, 2025, 07:07 PM UTC
The source of the SmartSync Cloud Service Major Outage has been identified and we have found a potential solution.
- monitoring Jun 10, 2025, 07:13 PM UTC
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Jun 10, 2025, 08:22 PM UTC
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.