Caseware Cloud incident

Caseware SmartSync Cloud Service, Degraded Performance for United States users

Minor Resolved View vendor source →

Caseware Cloud experienced a minor incident on June 12, 2025 affecting SmartSync Cloud Service, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 02:22 PM UTC
Resolved
Jun 12, 2025, 02:58 PM UTC
Duration
36m
Detected by Pingoru
Jun 12, 2025, 02:22 PM UTC

Affected components

SmartSync Cloud Service

Update timeline

  1. investigating Jun 12, 2025, 03:05 PM UTC

    We are experiencing a Degraded Performance of our SmartSync Cloud Service in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. monitoring Jun 12, 2025, 03:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 12, 2025, 03:06 PM UTC

    This incident has been resolved.