Cloud-based Engagement Solutions, Major Outage for Canada users

Update timeline

1. investigating Mar 26, 2026, 01:37 PM UTC

   We are experiencing a Major Outage of our Cloud-based Engagement Solutions in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

2. identified Mar 26, 2026, 01:50 PM UTC

   The source of the Cloud-based Engagement Solutions Major Outage has been identified and we have found a potential solution.

3. identified Mar 26, 2026, 02:45 PM UTC

   Our engineering teams continue to work toward implementing a potential solution. We will provide further updates as progress continues or once a resolution is available.

4. identified Mar 26, 2026, 03:14 PM UTC

   Our engineering teams continue to work toward implementing a potential solution. We will provide further updates as progress continues or once a resolution is available.

5. identified Mar 26, 2026, 03:45 PM UTC

   Our engineering teams continue to work toward implementing a potential solution. We will provide further updates as progress continues or once a resolution is available.

6. monitoring Mar 26, 2026, 04:08 PM UTC

   Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

7. resolved Mar 26, 2026, 04:42 PM UTC

   Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.