Cloud-based Engagement Solutions, Degraded Performance for United States and Asia Pacific users

Update timeline

1. investigating Apr 13, 2026, 06:08 PM UTC

   We are experiencing a Degraded Performance of Cloud Connectors for our Cloud-based Engagement Solutions affecting some products in the United States and Asia Pacific region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

2. investigating Apr 13, 2026, 06:09 PM UTC

   Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

3. identified Apr 13, 2026, 06:10 PM UTC

   Our engineering teams continue to work toward implementing a potential solution. We will provide further updates as progress continues or once a resolution is available.

4. identified Apr 13, 2026, 06:10 PM UTC

   We are continuing to work on a fix for this issue.

5. monitoring Apr 13, 2026, 06:11 PM UTC

   Cloud Connectors in Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues.

6. resolved Apr 13, 2026, 06:11 PM UTC

   Cloud Connectors in Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.