Caseware Cloud incident
Cloud-based Engagement Solutions, Degraded Performance for United States and Asia Pacific users
Caseware Cloud experienced a minor incident on April 13, 2026 affecting Cloud-based Engagement Solutions and Cloud-based Engagement Solutions, lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 13, 2026, 06:08 PM UTC
We are experiencing a Degraded Performance of Cloud Connectors for our Cloud-based Engagement Solutions affecting some products in the United States and Asia Pacific region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- investigating Apr 13, 2026, 06:09 PM UTC
Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Apr 13, 2026, 06:10 PM UTC
Our engineering teams continue to work toward implementing a potential solution. We will provide further updates as progress continues or once a resolution is available.
- identified Apr 13, 2026, 06:10 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 13, 2026, 06:11 PM UTC
Cloud Connectors in Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues.
- resolved Apr 13, 2026, 06:11 PM UTC
Cloud Connectors in Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.