Caseware Cloud incident
SmartSync Cloud Service, Degraded Performance for United States users
Caseware Cloud experienced a major incident on April 16, 2026 affecting SmartSync Cloud Service, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 16, 2026, 05:55 PM UTC
We are experiencing a Degraded Performance of our SmartSync Cloud Service in the United States region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Apr 16, 2026, 06:25 PM UTC
The source of the SmartSync Cloud Service Degraded Performance has been identified and we have found a potential solution.
- monitoring Apr 16, 2026, 06:32 PM UTC
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Apr 16, 2026, 06:43 PM UTC
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.