Resolved after 20 days 3 hours, affecting Electronic Prescriptions, on April 9, 2026.
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Affected components
Update timeline
- identified Apr 09, 2026, 04:05 PM UTC
Carestream Dental identified an issue that may prevent some customers from authorizing controlled substance prescriptions placed on hold by staff. You may see a “script error” message. Hosted customers: No action is required. Our team is proactively addressing this issue for you as soon as able. On‑premise customers: Please contact our Service Team for assistance as we will need to update your ePrescriptions. We appreciate your patience as we work to help each customer. In the meantime, providers can continue prescribing controlled substances by entering and authorizing prescriptions directly.
- resolved Apr 29, 2026, 07:15 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Your product runs on more than Carestream Dental
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services