Carestream Dental incident
Issue with Multiple Carestream Dental Services
Carestream Dental experienced a major incident on October 9, 2025 affecting WinOMS Hosted and OrthoTrac Hosted and 1 more component, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2025, 06:50 PM UTC
We are investigating reports of an issue affecting multiple Carestream Dental services. Users of the following indicated services in this notification may be experiencing a service outage or degraded performance. Initial evidence indicates these issues appear to be related to a broader internet issue out of our direct control.
- identified Oct 09, 2025, 07:18 PM UTC
Our products and services are being adversely affected by a broader problem with Microsoft. We will continue to post updates as they are made publicly by Microsoft. Currently Microsoft has a public indicator of the issue at Microsoft Health Status
- resolved Oct 09, 2025, 07:37 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.