Carestream Dental incident

Issue with Multiple Carestream Dental Services

Resolved after 46 minutes, affecting WinOMS Hosted and OrthoTrac Hosted and 1 more, on October 9, 2025.

resolved Oct 09, 2025, 07:37 PM UTC

After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.

Started
Oct 09, 2025, 06:50 PM UTC
Resolved
Oct 09, 2025, 07:37 PM UTC
Duration
46m
Detected by Pingoru
Oct 09, 2025, 06:50 PM UTC

Affected components

WinOMS HostedOrthoTrac HostedSoftDent HostedPracticeWorks Hosted

Update timeline

  1. investigating Oct 09, 2025, 06:50 PM UTC

    We are investigating reports of an issue affecting multiple Carestream Dental services. Users of the following indicated services in this notification may be experiencing a service outage or degraded performance. Initial evidence indicates these issues appear to be related to a broader internet issue out of our direct control.

  2. identified Oct 09, 2025, 07:18 PM UTC

    Our products and services are being adversely affected by a broader problem with Microsoft. We will continue to post updates as they are made publicly by Microsoft. Currently Microsoft has a public indicator of the issue at Microsoft Health Status

  3. resolved Oct 09, 2025, 07:37 PM UTC

    After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.

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