Resolved after 59 minutes, affecting Sensei Cloud - US, on October 9, 2025.
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Affected components
Update timeline
- investigating Oct 09, 2025, 06:37 PM UTC
Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Users may be unable to login or experiencing degraded performance.
- identified Oct 09, 2025, 07:18 PM UTC
Our products and services are being adversely affected by a broader problem with Microsoft. We will continue to post updates as they are made publicly by Microsoft. Currently Microsoft has a public indicator of the issue at Microsoft Health Status
- resolved Oct 09, 2025, 07:37 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
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