Carestream Dental experienced a major incident on October 9, 2025 affecting Sensei Cloud - US, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2025, 06:37 PM UTC
Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Users may be unable to login or experiencing degraded performance.
- identified Oct 09, 2025, 07:18 PM UTC
Our products and services are being adversely affected by a broader problem with Microsoft. We will continue to post updates as they are made publicly by Microsoft. Currently Microsoft has a public indicator of the issue at Microsoft Health Status
- resolved Oct 09, 2025, 07:37 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.