Carestream Dental experienced a major incident on October 20, 2025 affecting Electronic Prescriptions, lasting 23h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Electronic Prescriptions
Update timeline
- investigating Oct 20, 2025, 01:27 PM UTC
Carestream Dental is investigating reports of an issue with Electronic Presciptions service. Users may be unable to issue prescriptions or be experiencing degraded performance.
- resolved Oct 21, 2025, 12:34 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.