Carestream Dental experienced a major incident on October 29, 2025 affecting Electronic Prescriptions, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 04:24 PM UTC
Carestream Dental is investigating reports of an issue with Electronic Presciptions service. Users may be unable to issue prescriptions or be experiencing degraded performance.
- investigating Oct 29, 2025, 04:38 PM UTC
Our services are being impacted by a widespread outage affecting Microsoft platform. For reference, please see this news article.
- identified Oct 29, 2025, 05:31 PM UTC
Our services are being impacted by a widespread outage affecting Microsoft platform. For reference, please see this news article and this Microsoft Status Page
- resolved Oct 29, 2025, 05:48 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.