Resolved after 9 hours 5 minutes, affecting Sensei Cloud - US, on October 29, 2025.
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Affected components
Update timeline
- investigating Oct 29, 2025, 03:58 PM UTC
Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Users may be unable to login or experiencing degraded performance.
- investigating Oct 29, 2025, 04:40 PM UTC
Our services are being impacted by a widespread outage affecting Microsoft platform. For reference, please see this news article.
- identified Oct 29, 2025, 05:30 PM UTC
Our services are being impacted by a widespread outage affecting Microsoft platform. For reference, please see this news article and this Microsoft Status Page
- resolved Oct 30, 2025, 01:03 AM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
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