Carestream Dental experienced a major incident on October 29, 2025 affecting Sensei Cloud - US, lasting 9h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 03:58 PM UTC
Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Users may be unable to login or experiencing degraded performance.
- investigating Oct 29, 2025, 04:40 PM UTC
Our services are being impacted by a widespread outage affecting Microsoft platform. For reference, please see this news article.
- identified Oct 29, 2025, 05:30 PM UTC
Our services are being impacted by a widespread outage affecting Microsoft platform. For reference, please see this news article and this Microsoft Status Page
- resolved Oct 30, 2025, 01:03 AM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.