Carestream Dental experienced a major incident on November 3, 2025 affecting Sensei Cloud - US, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Sensei Cloud - US
Update timeline
- investigating Nov 03, 2025, 02:18 PM UTC
Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Users may be unable to login or experiencing degraded performance.
- resolved Nov 03, 2025, 03:08 PM UTC
After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.