Resolved after 2 hours 45 minutes, affecting WinOMS Hosted, on March 17, 2026.
After further monitoring, this incident is considered resolved. For any users still experiencing issues, you will need to log off and close WinOMS, wait 2 minutes and then relaunch WinOMS. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
Affected components
Update timeline
- investigating Mar 17, 2026, 12:23 PM UTC
Carestream Dental is investigating reports of an issue with our WinOMS Hosted service. Users of this service may be experiencing an outage or degraded performance.
- identified Mar 17, 2026, 02:21 PM UTC
The issue has been identified and a fix is being implemented. During the action to fix, some users will temporarily be disconnected from WinOMS through the day. Users being disconnected will receive a notice.
- resolved Mar 17, 2026, 03:08 PM UTC
After further monitoring, this incident is considered resolved. For any users still experiencing issues, you will need to log off and close WinOMS, wait 2 minutes and then relaunch WinOMS. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.
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