Carestream Dental experienced a major incident on March 17, 2026 affecting WinOMS Hosted, lasting 2h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 17, 2026, 12:23 PM UTC
Carestream Dental is investigating reports of an issue with our WinOMS Hosted service. Users of this service may be experiencing an outage or degraded performance.
- identified Mar 17, 2026, 02:21 PM UTC
The issue has been identified and a fix is being implemented. During the action to fix, some users will temporarily be disconnected from WinOMS through the day. Users being disconnected will receive a notice.
- resolved Mar 17, 2026, 03:08 PM UTC
After further monitoring, this incident is considered resolved. For any users still experiencing issues, you will need to log off and close WinOMS, wait 2 minutes and then relaunch WinOMS. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.