Carestream Dental experienced a major incident on May 18, 2026 affecting Sensei Cloud - US, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Sensei Cloud - US
Update timeline
- investigating May 18, 2026, 03:54 PM UTC
Carestream Dental is investigating reports of an issue with our Sensei Cloud - US service. Users may be unable to login or experiencing degraded performance.
- resolved May 18, 2026, 04:48 PM UTC
After further monitoring, this incident is considered resolved. We will continue to monitor performance but at this time, Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.