Caresquare incident

NDIA API rejecting claims erroneously

Ongoing since 10:15 PM UTC, affecting Current status by service (NDIS API).

investigating Nov 05, 2026, 10:15 PM UTC

We are receiving reports of a large number of claims having been erroneously rejected by the API's over the past 18 hours. This issue is not limited to Caresquare users, and we are seeking instructions from the NDIA

Started
Nov 05, 2026, 10:15 PM UTC
Resolved
Ongoing
Duration
● 1h 24m
Detected by Pingoru
Nov 05, 2026, 10:15 PM UTC

Affected components

Current status by service (NDIS API)

Update timeline

  1. investigating Nov 05, 2026, 10:15 PM UTC

    We are receiving reports of a large number of claims having been erroneously rejected by the API's over the past 18 hours. This issue is not limited to Caresquare users, and we are seeking instructions from the NDIA

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