NDIA Connection Disruption
Affected: Current status by service (NDIS API)
Timeline · 1 update
- resolved Aug 10, 2026, 03:21 AM UTC
Claim submissions as well as budget updates are experiencing intermittent disruptions.
Caresquare Outage History
Caresquare is up right nowCaresquare had 3 outages in the last 2 years totaling 2h 27m of downtime, averaging 0.1 incidents per month.
There were 3 Caresquare outages since May 19, 2026 totaling 2h 27m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Possible NDIA API outage
Affected: Current status by service (NDIS API)
Timeline · 2 updates
- investigating May 26, 2026, 03:34 AM UTC
Initial reports have been received of issues using functionality relating to the NDIA API. We are investigating to confirm the incident and will provide an update by 2pm AEST
- resolved May 26, 2026, 03:48 AM UTC
We have re-enabled NDIA API functionality as the incidents reported have been confirmed to be isolated.
Service disruption
Affected: Current status by service (Web Application)
Timeline · 2 updates
- investigating May 19, 2026, 11:28 PM UTC
One of our upstream cloud server providers is experiencing an outage that is affecting some functionality in the Caresquare application. They have advised the issue has been identified and they are rolling out a fix. We are monitoring and will advise once normal service is restored.
- resolved May 20, 2026, 01:41 AM UTC
Service has been fully restored. We are in the process of rerunning all failed document processing executions. ETA for completion is 15 minutes. We will provide further information about the cause of the incident, and future mitigations we plan to implement ASAP.