Caresquare incident

Issue logging into mobile app and participant portal

Resolved after 1 day 2 hours, affecting section-324755 (iOS Application) and section-324755 (Android Application) and 1 more, on October 25, 2026.

resolved Oct 26, 2026, 10:37 PM UTC

Apple has approved the updated build and most iOS users will automatically receive the update. Any users experiencing ongoing issues should search for Caresquare in the App Store and click 'Update'.

Started: Oct 25, 2026, 08:04 PM UTC
Resolved: Oct 26, 2026, 10:37 PM UTC
Duration: 1d 2h
Detected by Pingoru: Oct 25, 2026, 08:04 PM UTC

Affected components

section-324755 (iOS Application)section-324755 (Android Application)section-324755 (Participant Web Portal)

Update timeline

investigating Oct 25, 2026, 08:04 PM UTC

We are receiving reports of users being unable to login to the mobile app or legacy participant portal.
resolved Oct 26, 2026, 10:37 PM UTC

Apple has approved the updated build and most iOS users will automatically receive the update. Any users experiencing ongoing issues should search for Caresquare in the App Store and click 'Update'.

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