Resolved after 3 hours 16 minutes, affecting CareHQ App, on July 16, 2026.
Document downloads are currently unavailable within the platform. The issue was caused by an upgrade rolled out during maintenance last night. We have identified the cause and are working on resolving the issue ASAP. No documents have been lost, this is a temporary connectivity issues. It is still possible to upload documents.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating Jul 16, 2026, 09:06 AM UTC
Document downloads are currently unavailable within the platform. The issue was caused by an upgrade rolled out during maintenance last night. We have identified the cause and are working on resolving the issue ASAP. No documents have been lost, this is a temporary connectivity issues. It is still possible to upload documents.
- resolved Jul 16, 2026, 12:23 PM UTC
Documents can now be downloaded through the platform again.
Your product runs on more than CareHQ
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services