CareHQ had 3 outages in the last 2 years totaling 5h 23m of downtime — averaging 0.1 incidents per month.
There were 3 CareHQ outages since October 20, 2025 totaling 5h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.
According to our monitoring system this service has become unresponsive, we’re investigating.
Service is back up.
Our public website is currently down. This does not affect the CareHQ application which is available.
The issue has now been resolved, the public website including help documentation is now available.
Our service provider for SMS, WhatsApp and voice calls (Twilio), is currently experiencing an outage (details can be found here: https://status.twilio.com/). This means: Users may experience issues or delays when sending SMS messages. Inbound SMS messages may be delayed or not received. Automated SMS, WhatsApp and Voice reminders are currently delayed or failing to be sent. We’re are continuing to monitor the situation and will provide an update once more information is available.
The underlying cause of the issue has now been resolved and we are seeing fewer issues with SMS, however, a backlog of requests at Twilio means that we are still seeing some issues. We are continuing to monitor SMS functionality.
Twilio have confirmed that programmable messaging functionality is now restored and we are no longer seeing errors relating to SMS messaging on CraeHQ. We will continue to monitor for the next 24 hours.