CareHQ Outage History
CareHQ is up right nowPingoru has recorded 9 incidents for CareHQ: 3 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 0 of 720 (0%) |
| July 2026 | 1 | 3 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 513 (0%) |
Incidents, newest first
Major July 16, 2026 Document downloads unavailable 3h 16m CareHQ App
Started Jul 16, 2026, 09:06 AM UTC· resolved Jul 16, 2026, 12:23 PM UTC
- investigating Jul 16, 2026, 09:06 AM UTC
Document downloads are currently unavailable within the platform. The issue was caused by an upgrade rolled out during maintenance last night. We have identified the cause and are working on resolving the issue ASAP. No documents have been lost, this is a temporary connectivity issues. It is still possible to upload documents.
- resolved Jul 16, 2026, 12:23 PM UTC
Documents can now be downloaded through the platform again.
Major June 3, 2026 Service CareHQ API seems to be down 25m CareHQ API
Started Jun 03, 2026, 08:46 PM UTC· resolved Jun 03, 2026, 09:11 PM UTC
- investigating Jun 03, 2026, 08:46 PM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Jun 03, 2026, 09:11 PM UTC
Service is back up.
Minor November 24, 2025 Public website is down 9m CareHQ App
Started Nov 24, 2025, 04:54 PM UTC· resolved Nov 24, 2025, 05:04 PM UTC
- investigating Nov 24, 2025, 04:54 PM UTC
Our public website is currently down. This does not affect the CareHQ application which is available.
- resolved Nov 24, 2025, 05:04 PM UTC
The issue has now been resolved, the public website including help documentation is now available.
Minor October 20, 2025 Indicident at Twilio effect SMS, WhatsApp and voice functionality 4h 48m CareHQ App
Started Oct 20, 2025, 08:26 AM UTC· resolved Oct 20, 2025, 01:15 PM UTC
- investigating Oct 20, 2025, 08:26 AM UTC
Our service provider for SMS, WhatsApp and voice calls (Twilio), is currently experiencing an outage (details can be found here: https://status.twilio.com/). This means: Users may experience issues or delays when sending SMS messages. Inbound SMS messages may be delayed or not received. Automated SMS, WhatsApp and Voice reminders are currently delayed or failing to be sent. We’re are continuing to monitor the situation and will provide an update once more information is available.
- monitoring Oct 20, 2025, 10:44 AM UTC
The underlying cause of the issue has now been resolved and we are seeing fewer issues with SMS, however, a backlog of requests at Twilio means that we are still seeing some issues. We are continuing to monitor SMS functionality.
- resolved Oct 20, 2025, 01:15 PM UTC
Twilio have confirmed that programmable messaging functionality is now restored and we are no longer seeing errors relating to SMS messaging on CraeHQ. We will continue to monitor for the next 24 hours.
Minor June 16, 2025 Issue sending emails 4h 5m CareHQ App
Started Jun 16, 2025, 09:40 AM UTC· resolved Jun 16, 2025, 01:46 PM UTC
- investigating Jun 16, 2025, 09:40 AM UTC
We are currently experiencing an issue sending emails through CareHQ. We are working to identify the cause of the issue.
- monitoring Jun 16, 2025, 09:44 AM UTC
It appears as if email is now being sent, the cause of the original issue is still under investigation.
- monitoring Jun 16, 2025, 11:13 AM UTC
Emails are sending as normal now. We are still investigating the cause of the outage. Email appears to have been down for approx. 10 minutes.
- investigating Jun 16, 2025, 01:46 PM UTC
We have identified the cause of the issue. A temporary solution is in place and a permanent solution is being worked on and will be in place Thursday 19th June.