CareHQ Outage History

CareHQ had 5 outages in the last 2 years totaling 12h 45m of downtime — averaging 0.2 incidents per month.

There were 5 CareHQ outages since June 16, 2025 totaling 12h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.carehq.co.uk

Major July 16, 2026

Document downloads unavailable

Detected by Pingoru: Jul 16, 2026, 09:06 AM UTC
Resolved: Jul 16, 2026, 12:23 PM UTC
Duration: 3h 16m

Affected: CareHQ App

Timeline · 2 updates

investigating Jul 16, 2026, 09:06 AM UTC

Document downloads are currently unavailable within the platform. The issue was caused by an upgrade rolled out during maintenance last night. We have identified the cause and are working on resolving the issue ASAP. No documents have been lost, this is a temporary connectivity issues. It is still possible to upload documents.
resolved Jul 16, 2026, 12:23 PM UTC

Documents can now be downloaded through the platform again.

Read the full incident report →

Major June 3, 2026

Service CareHQ API seems to be down

Detected by Pingoru: Jun 03, 2026, 08:46 PM UTC
Resolved: Jun 03, 2026, 09:11 PM UTC
Duration: 25m

Affected: CareHQ API

Timeline · 2 updates

investigating Jun 03, 2026, 08:46 PM UTC

According to our monitoring system this service has become unresponsive, we’re investigating.
resolved Jun 03, 2026, 09:11 PM UTC

Service is back up.

Read the full incident report →

Minor November 24, 2025

Public website is down

Detected by Pingoru: Nov 24, 2025, 04:54 PM UTC
Resolved: Nov 24, 2025, 05:04 PM UTC
Duration: 9m

Affected: CareHQ App

Timeline · 2 updates

investigating Nov 24, 2025, 04:54 PM UTC

Our public website is currently down. This does not affect the CareHQ application which is available.
resolved Nov 24, 2025, 05:04 PM UTC

The issue has now been resolved, the public website including help documentation is now available.

Read the full incident report →

Minor October 20, 2025

Indicident at Twilio effect SMS, WhatsApp and voice functionality

Detected by Pingoru: Oct 20, 2025, 08:26 AM UTC
Resolved: Oct 20, 2025, 01:15 PM UTC
Duration: 4h 48m

Affected: CareHQ App

Timeline · 3 updates

investigating Oct 20, 2025, 08:26 AM UTC

Our service provider for SMS, WhatsApp and voice calls (Twilio), is currently experiencing an outage (details can be found here: https://status.twilio.com/). This means: Users may experience issues or delays when sending SMS messages. Inbound SMS messages may be delayed or not received. Automated SMS, WhatsApp and Voice reminders are currently delayed or failing to be sent. We’re are continuing to monitor the situation and will provide an update once more information is available.
monitoring Oct 20, 2025, 10:44 AM UTC

The underlying cause of the issue has now been resolved and we are seeing fewer issues with SMS, however, a backlog of requests at Twilio means that we are still seeing some issues. We are continuing to monitor SMS functionality.
resolved Oct 20, 2025, 01:15 PM UTC

Twilio have confirmed that programmable messaging functionality is now restored and we are no longer seeing errors relating to SMS messaging on CraeHQ. We will continue to monitor for the next 24 hours.

Read the full incident report →

Minor June 16, 2025

Issue sending emails

Detected by Pingoru: Jun 16, 2025, 09:40 AM UTC
Resolved: Jun 16, 2025, 01:46 PM UTC
Duration: 4h 5m

Affected: CareHQ App

Timeline · 4 updates

investigating Jun 16, 2025, 09:40 AM UTC

We are currently experiencing an issue sending emails through CareHQ. We are working to identify the cause of the issue.
monitoring Jun 16, 2025, 09:44 AM UTC

It appears as if email is now being sent, the cause of the original issue is still under investigation.
monitoring Jun 16, 2025, 11:13 AM UTC

Emails are sending as normal now. We are still investigating the cause of the outage. Email appears to have been down for approx. 10 minutes.
investigating Jun 16, 2025, 01:46 PM UTC

We have identified the cause of the issue. A temporary solution is in place and a permanent solution is being worked on and will be in place Thursday 19th June.

Read the full incident report →