CareHQ incident

Issue sending emails

Minor Ongoing View vendor source →

CareHQ is currently experiencing a minor incident affecting CareHQ App, which began 335d ago. The vendor's full update timeline is below.

Started
Jun 16, 2025, 09:40 AM UTC
Resolved
Ongoing
Duration
● 334d 15h
Detected by Pingoru
Jun 16, 2025, 09:40 AM UTC

Affected components

CareHQ App

Update timeline

  1. investigating Jun 16, 2025, 09:40 AM UTC

    We are currently experiencing an issue sending emails through CareHQ. We are working to identify the cause of the issue.

  2. monitoring Jun 16, 2025, 09:44 AM UTC

    It appears as if email is now being sent, the cause of the original issue is still under investigation.

  3. monitoring Jun 16, 2025, 11:13 AM UTC

    Emails are sending as normal now. We are still investigating the cause of the outage. Email appears to have been down for approx. 10 minutes.

  4. investigating Jun 16, 2025, 01:46 PM UTC

    We have identified the cause of the issue. A temporary solution is in place and a permanent solution is being worked on and will be in place Thursday 19th June.