Resolved after 4 hours 5 minutes, affecting CareHQ App, on June 16, 2025.
We have identified the cause of the issue. A temporary solution is in place and a permanent solution is being worked on and will be in place Thursday 19th June.
Affected components
Update timeline
- investigating Jun 16, 2025, 09:40 AM UTC
We are currently experiencing an issue sending emails through CareHQ. We are working to identify the cause of the issue.
- monitoring Jun 16, 2025, 09:44 AM UTC
It appears as if email is now being sent, the cause of the original issue is still under investigation.
- monitoring Jun 16, 2025, 11:13 AM UTC
Emails are sending as normal now. We are still investigating the cause of the outage. Email appears to have been down for approx. 10 minutes.
- investigating Jun 16, 2025, 01:46 PM UTC
We have identified the cause of the issue. A temporary solution is in place and a permanent solution is being worked on and will be in place Thursday 19th June.
Your product runs on more than CareHQ
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services