CareHQ incident

Public website is down

Minor Resolved View vendor source →

CareHQ experienced a minor incident on November 24, 2025 affecting CareHQ App, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Nov 24, 2025, 04:54 PM UTC
Resolved
Nov 24, 2025, 05:04 PM UTC
Duration
9m
Detected by Pingoru
Nov 24, 2025, 04:54 PM UTC

Affected components

CareHQ App

Update timeline

  1. investigating Nov 24, 2025, 04:54 PM UTC

    Our public website is currently down. This does not affect the CareHQ application which is available.

  2. resolved Nov 24, 2025, 05:04 PM UTC

    The issue has now been resolved, the public website including help documentation is now available.