Resolved after 1 hour 11 minutes, affecting CareHQ App, on May 31, 2023.
The issue has now been resolved. The cause related to a miss-configuration in the firewall settings for one of the database servers. Page load times have now returned to normal.
Affected components
Update timeline
- investigating May 31, 2023, 08:33 AM UTC
We are currently investigating what we believe to be a networking issue on our primary infrastructure (note the issue is not affecting clients with dedicated hosting). Our automatic fall over measures have so far ensured the CareHQ application continues to be available to clients, though you may experience longer page load times due to the intermittent nature of the issue we are seeing forcing fall over measures to switch in and out.
- resolved May 31, 2023, 09:44 AM UTC
The issue has now been resolved. The cause related to a miss-configuration in the firewall settings for one of the database servers. Page load times have now returned to normal.
Your product runs on more than CareHQ
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services