CareHQ incident

Email delivery from CareHQ is delayed

Resolved after 3 hours 40 minutes, affecting CareHQ App, on October 17, 2024.

investigating Oct 17, 2024, 01:31 PM UTC

Our email service Mailgun is currently experiencing an issue which is delaying the delivery of email. They are aware of the issue and are in the process of deploying a fix.

Started
Oct 17, 2024, 01:31 PM UTC
Resolved
Oct 17, 2024, 05:11 PM UTC
Duration
3h 40m
Detected by Pingoru
Oct 17, 2024, 01:31 PM UTC

Affected components

CareHQ App

Update timeline

  1. investigating Oct 17, 2024, 01:31 PM UTC

    Our email service Mailgun is currently experiencing an issue which is delaying the delivery of email. They are aware of the issue and are in the process of deploying a fix.

  2. resolved Oct 17, 2024, 05:11 PM UTC

    Email delivery is now working as expected.

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