CardinalCommerce Outage History
CardinalCommerce is up right nowPingoru has recorded 48 incidents for CardinalCommerce: 13 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 99 of 720 (14%) |
| July 2026 | 2 | 8 of 744 (1%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 3 | 12 of 720 (2%) |
| October 2026 | 1 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 113 (0%) |
Incidents, newest first
Notice October 3, 2026 VCAS OTP and EMAIL 3d 12h VCAS Issuer Services
Started Oct 03, 2026, 02:42 AM UTC· resolved Oct 06, 2026, 03:37 PM UTC
- investigating Oct 03, 2026, 02:42 AM UTC
Visa monitoring has detected intermittent delays in email One-Time-Password (OTP) message delivery for issuers on our VCAS platform. Reported Start Time: 01:00 GMT on October 03, 2026 Impact: Impacted cardholders may experience latency when receiving OTP messages from VCAS issuers. Visa engineers are currently engaged in resolving this issue. Next Update: Within 60 minutes Incident Number INC27142020 Please do not hesitate to contact your local Visa support team if you have any questions or concerns. Visa Local Support Channels by Region Global and LAC - Visa Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- monitoring Oct 03, 2026, 03:19 AM UTC
Visa monitoring has detected intermittent delays in email One-Time Password (OTP) message delivery for issuers on the VCAS platform. Mitigation actions have been implemented, and service has recovered. We will continue to closely monitor the environment until the issue is fully resolved. Reported Start Time: 01:00 GMT on October 03, 2026 Reported End Time: 02:54 GMT on October 03, 2026 Impact: Impacted cardholders may experience latency when receiving OTP messages from VCAS issuers. Next Update: As current status changes Incident Number INC27142007, INC27142020 Please do not hesitate to contact your local Visa support team if you have any questions or concerns. Visa Local Support Channels by Region Global and LAC - Visa Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- resolved Oct 06, 2026, 03:37 PM UTC
This issue has now been fully resolved. Visa is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: 01:00 GMT on October 03, 2026 Reported End Time: 02:54 GMT on October 03, 2026 Please do not hesitate to contact your local Visa support team if you have any questions or concerns. Visa Local Support Channels by Region Global and LAC - Visa Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
Major September 27, 2026 VCAS and Centinel Disruption 10h 54m Cardinal Consumer Authentication (3DS), Cardinal API, Cardinal Hybrid API, VCAS Issuer Services
Started Sep 27, 2026, 02:45 AM UTC· resolved Sep 27, 2026, 01:39 PM UTC
- investigating Sep 27, 2026, 02:45 AM UTC
Cardinal is aware of a service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.
- investigating Sep 27, 2026, 03:10 AM UTC
Visa is aware of a service disruption for Visa Consumer Authentication Services - VCAS and Centinel We are investigating the cause and working urgently to resolve the issue. Reported Start Time: 09/27/2026 02:16 GMT Impact: VCAS: Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Attempts or Standard Electronic Commerce transactions. Centinel: Merchants and Partners may be experiencing downgraded performance when attempting to complete 3DS authentication. Next Update: Within 60 minutes We regret any inconvenience this may cause for our affected clients and cardholders. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- identified Sep 27, 2026, 03:25 AM UTC
We have identified the issue and continue to actively work toward full resolution. Impact: VCAS: Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Attempts or Standard Electronic Commerce transactions. Centinel: Merchants and Partners may be experiencing downgraded performance when attempting to complete 3DS authentication. Next Update: Within 60 minutes We regret any inconvenience this may cause for our affected clients and cardholders. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- identified Sep 27, 2026, 04:07 AM UTC
Mitigation actions have been implemented, and service performance has significantly improved. Transaction processing and authentication services have largely recovered. Our teams continue to closely monitor the environment and perform additional validation to ensure service stability across all affected components. Impact: VCAS: Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Attempts or Standard Electronic Commerce transactions. Centinel: Merchants and Partners may be experiencing downgraded performance when attempting to complete 3DS authentication. Next Update: Within 60 minutes We regret any inconvenience this may cause for our affected clients and cardholders. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- monitoring Sep 27, 2026, 04:14 AM UTC
We have performed mitigation actions, and the issue has since been mitigated for all Visa clients. We are continuing to monitor closely to ensure the issue has been fully resolved. We regret any inconvenience this may have caused for our affected clients, merchants and cardholders. Reported Start Time: 09/27/2026 02:16 GMT Impact: The issue has been mitigated for all clients, and transactions have resumed processing as normal. Next Update: As current status changes Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- resolved Sep 27, 2026, 01:39 PM UTC
This issue has now been fully resolved. Cardinal is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: 09/27/2026 02:16 GMT Reported End Time: 09/27/2026 03:21 GMT Impact: The issue has been resolved for all clients, and transactions have resumed processing as normal. Next Update: No further updates as the issue is resolved. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
Notice September 18, 2026 VCAS Daily Reporting 14h 57m VCAS Issuer Services, The Real-time Data Exchange (RDX), File Processor, Authentication Data Exchange (ADX) and 2 more
Started Sep 18, 2026, 08:17 PM UTC· resolved Sep 19, 2026, 11:15 AM UTC
- monitoring Sep 18, 2026, 08:17 PM UTC
Visa monitoring identified temporary latency within the VCAS outbound file delivery process through SFTP. Mitigation has been implemented, and recovery efforts are ongoing and service restoration continues to be monitored. Reported Start Time: 18 September 2026 10:00 GMT Reported End Time: 18 September 2026 19:40 GMT Impact: I Issuers receiving SFTP Daily Reporting service may experience delays with receiving daily automated reports. No impact on VCAS transaction processing Next Update: As the current status changes. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- resolved Sep 19, 2026, 11:15 AM UTC
This issue has now been fully resolved. Visa is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: 18 September 2026 10:00 GMT Reported End Time: 18 September 2026 19:40 GMT Please do not hesitate to contact your local Visa support team if you have any questions or concerns. Visa Local Support Channels by Region Global and LAC - Visa Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
Minor September 15, 2026 Cardinal Service Connectivity Degradation 1h 16m Cardinal Consumer Authentication (3DS), Cardinal API, Cardinal Hybrid API, VCAS Issuer Services
Started Sep 15, 2026, 06:14 PM UTC· resolved Sep 15, 2026, 07:30 PM UTC
- investigating Sep 15, 2026, 06:14 PM UTC
Cardinal monitoring has detected connectivity issues affecting Cardinal production services. Teams are actively investigating the issue and working to identify the underlying cause while assessing potential impact Reported Start Time: 15 September 2026 17:43 GMT Impact: Merchants and Partners may experience degraded performance when accessing Cardinal services. Impact remains under assessment Next Update: Within 60 minutes We regret any inconvenience this may cause for our affected Merchants and Partners. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
- monitoring Sep 15, 2026, 06:52 PM UTC
Cardinal has identified connectivity issues and implemented corrective actions while observing service recovery across affected environments. Teams are currently monitoring the environment and validating stability to ensure services continue to operate as expected. Reported Start Time: 15 September 2026 17:43 GMT Impact: Merchants and Partners may experience degraded performance when accessing Cardinal services. Impact remains under assessment Next Update: As significant information becomes available. We regret any inconvenience this may cause for our affected Merchants and Partners. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
- resolved Sep 15, 2026, 07:30 PM UTC
This issue has now been fully resolved. Cardinal is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: 15 September 2026 17:34 GMT Reported End Time: 15 September 2026 18:17 GMT Next Update: No further updates as the issue is resolved. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Minor July 22, 2026 Visa Consumer Authentication Services (VCAS) Transaction Impact 5h 47m VCAS Issuer Services
Started Jul 22, 2026, 02:07 AM UTC· resolved Jul 22, 2026, 07:55 AM UTC
- investigating Jul 22, 2026, 02:07 AM UTC
Visa is aware of a service disruption causing intermittent issues processing Visa Consumer Authentication Services - VCAS and Centinel transactions. We are investigating the cause and working urgently to resolve the issue. Reported Start Time: TBD Impact: Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Attempts or Standard Electronic Commerce transactions. Merchants and Partners may be experiencing downgraded performance when attempting to complete 3DS authentication. Next Update: Within 60 minutes We regret any inconvenience this may cause for our affected clients and cardholders. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- investigating Jul 22, 2026, 02:21 AM UTC
Upon investigation, it is determined that the issue is isolated to transactions utilizing the Mastercard application (SDK). We are engaging Mastercard to identify the root cause and implement corrective actions as appropriate. Reported Start Time: 15 July 2026, 08:50 GMT We regret any inconvenience this may cause for our affected clients and cardholders. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- investigating Jul 22, 2026, 02:45 AM UTC
We are investigating an issue impacting a subset of Mastercard application-based authentication (SDK) transactions processed through Visa Consumer Authentication Services (VCAS). We can confirm Centinel is not impacted due to this incident. At this time: The issue appears limited to a subset of Mastercard SDK authentication challenge transactions. Other authentication traffic continues to process normally. Mastercard has been engaged and a joint investigation is underway. We are actively working with Mastercard to determine the root cause and will provide further updates as more information becomes available.
- investigating Jul 22, 2026, 03:23 AM UTC
We continue to work with Mastercard to mitigate the impact and determine the root cause We will provide further updates as more information becomes available. We regret any inconvenience this may cause for our affected clients and cardholders. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- identified Jul 22, 2026, 04:41 AM UTC
Visa has identified the issue impacting a subset of Mastercard application-based authentication (SDK) transactions processed through Visa Consumer Authentication Services (VCAS). We will continue to provide updates as material developments occur and once remediation activities have been validated. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- monitoring Jul 22, 2026, 07:10 AM UTC
The issue that are impacting a subset of Mastercard application-based authentication (SDK) transactions processed through Visa Consumer Authentication Services (VCAS) have recovered, and we are closely monitoring performance to ensure ongoing stability. Impact: The issue has been mitigated, and Mastercard authentication traffic has recovered. Customers are now able to use the service as normal. Next Update: As current status changes.
- resolved Jul 22, 2026, 07:55 AM UTC
This issue has now been fully resolved. Cardinal is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: 07/15/2026, 08:50 GMT Reported End Time: 07/22/2026, 06:47 GMT Next Update: No further updates as the issue is resolved. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Major July 15, 2026 Centinel and Visa Consumer Authentication Services (VCAS) Transaction Issue 2h 30m Cardinal Consumer Authentication (3DS), Cardinal API, VCAS Issuer Services
Started Jul 15, 2026, 07:48 AM UTC· resolved Jul 15, 2026, 10:18 AM UTC
- investigating Jul 15, 2026, 07:48 AM UTC
Cardinal monitoring has detected intermittent issues processing consumer authentication (3DS) transactions. We are investigating the cause and working urgently to resolve the issue. Reported Start Time: 15 July 2026, 7:09 GMT Impact: Merchants and Partners may be experiencing downgraded performance when attempting to complete 3DS authentication. Next Update: Within 60 minutes We regret any inconvenience this may cause for our affected Merchants and Partners. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns: https://support.cardinalcommerce.com [email protected]
- investigating Jul 15, 2026, 07:54 AM UTC
Cardinal is currently experiencing an issue which is causing transaction timeouts for Mastercard across all of Centinel. We are investigating the cause and working urgently to resolve the issue. Reported Start Time: 15 July 2026, 7:09 GMT Impact: Some Mastercard transactions may experience authentication failures or processing delays. Next Update: Within 60 minutes We regret any inconvenience this may cause for our affected Merchants and Partners. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns: https://support.cardinalcommerce.com [email protected]
- identified Jul 15, 2026, 08:57 AM UTC
Cardinal have identified the issue which is causing transaction timeouts for Mastercard across all of Centinel and we appreciate your patience as we work urgently to implement a mitigation. Reported Start Time: 15 July 2026, 7:09 GMT Impact: Some Mastercard transactions may experience authentication failures or processing delays. Next Update: A status change We regret any inconvenience this may cause for our affected Merchants and Partners. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns: https://support.cardinalcommerce.com [email protected]
- monitoring Jul 15, 2026, 09:29 AM UTC
The issue causing Mastercard transaction timeouts across the Centinel platform has been mitigated. Services have recovered, and we are closely monitoring performance to ensure ongoing stability. Reported Start Time: 15 July 2026, 07:09 GMT Reported End Time: 15 July 2026, 08:52 GMT Impact: The issue has been mitigated, and Mastercard authentication traffic has recovered. Customers are now able to use the service as normal. Next Update: As current status changes. We regret any inconvenience this may cause for our affected Merchants and Partners. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns: https://support.cardinalcommerce.com [email protected]
- resolved Jul 15, 2026, 10:18 AM UTC
The issue causing Mastercard transaction timeouts has been resolved. Transaction processing has now resumed as normal. Reported Start Time: 15 July 2026, 07:09 GMT Reported End Time: 15 July 2026, 08:52 GMT Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns: https://support.cardinalcommerce.com [email protected]
Minor June 29, 2026 Visa Consumer Authentication Services (VCAS) Transaction Impact 35m Cardinal Consumer Authentication (3DS), VCAS Issuer Services
Started Jun 29, 2026, 11:11 PM UTC· resolved Jun 29, 2026, 11:46 PM UTC
- investigating Jun 29, 2026, 11:11 PM UTC
Cardinal monitoring has detected intermittent issues processing transactions. We are investigating the cause and working urgently to resolve the issue. Reported Start Time: 29 June 2026, 22:21 GMT Impact: Merchants and Partners may be experiencing downgraded performance when attempting to complete transactions. Next Update: Within 60 minutes We regret any inconvenience this may cause for our affected Merchants and Partners. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns: https://support.cardinalcommerce.com [email protected]
- monitoring Jun 29, 2026, 11:31 PM UTC
This issue has now been mitigated. Cardinal is continuing to monitor the situation to ensure the issue is fully resolved.
- resolved Jun 29, 2026, 11:46 PM UTC
The service disruption that caused issues processing Visa Consumer Authentication Services – VCAS (3DS) transactions has now been fully resolved. Reported Start Time: 22:02 GMT, 29 June 2026 Reported End Time: 23:17 GMT, 29 June 2026 Impact: Issuers would have experienced degraded performance when attempting to complete VCAS authentication. Depending on merchant post-authentication logic, impacted transactions may not have been authorized, or may have been authorized as Attempts or Standard Electronic Commerce transactions. Visa is conducting an internal review of the event to help mitigate against future occurrences. VISA will share a Root Cause Analysis (RCA) once it becomes available. Please do not hesitate to contact the VISA support team if you have any questions or concerns. Thank you, Cardinal Support
Minor June 25, 2026 VCAS Rule Tester - intermittent latency 4d 2h VCAS Portal
Started Jun 25, 2026, 10:32 PM UTC· resolved Jun 30, 2026, 01:07 AM UTC
- investigating Jun 25, 2026, 10:32 PM UTC
Cardinal is aware of an intermittent latency with the VCAS Rule Tester feature within the VCAS Portal Rules Management application. We are investigating the cause and working urgently to resolve the issue. We regret any inconvenience this may cause for our affected clients. Reported Start Time: TBD Impact: At this time, there is no impact to transaction processing. VCAS rule execution and live transaction decisioning continue to operate as expected. However, some users may experience delays or inconsistent results when running tests against rules configured in the VCAS UI. If a rule test does not return results, please rerun the test. In most cases, the test should complete successfully upon retry. Next Update: When Status Changes
- resolved Jun 30, 2026, 01:07 AM UTC
This issue has now been fully resolved. Visa is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: 1 June 2026 TBD Reported End Time: 26 June 2026 at 05:00 UTC Please do not hesitate to contact your local Visa support team if you have any questions or concerns. Visa Local Support Channels by Region Global and LAC - Visa Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
Notice March 24, 2026 Visa Consumer Authentication Services (VCAS) Transaction Impact 13m VCAS Issuer Services
Started Mar 24, 2026, 05:03 PM UTC· resolved Mar 24, 2026, 05:16 PM UTC
- resolved Mar 24, 2026, 07:19 PM UTC
Visa was aware of a service disruption causing intermittent issues processing Visa Consumer Authentication Services - VCAS (3DS) transactions. We investigated the cause and were able to resolve the issue. Reported Start Time: 24 March 2026 at 17:03 GMT Reported Mitigated Time: 24 March 2026 at 17:16 GMT Impact: Issuers may have experienced downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Attempts or Standard Electronic Commerce transactions. Next Update: No further updates as the issue is resolved. We regret any inconvenience this may have caused for our affected clients and cardholders. The issue is now resolved. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected] Incident #: INC24738211
Minor February 18, 2026 VCAS Max OTP and EMAIL 1h 43m VCAS Portal
Started Feb 18, 2026, 03:16 PM UTC· resolved Feb 18, 2026, 04:59 PM UTC
- investigating Feb 18, 2026, 03:16 PM UTC
Visa monitoring has detected intermittent delays in email One-Time-Password (OTP) message delivery for issuers on our VCAS platform. As a result, impacted cardholders may experience latency when receiving OTP messages from VCAS issuers. Please note, this does not impact VCAS issuers utilizing RDX OTP processing through their own aggregator. NOTE: This does not impact our customers hosted in the EU. Reported Start Time: 18 February 2026 14:31 GMT Impact: During this time, cardholders attempting to authenticate may not receive an OTP via Email in a timely fashion. MAX OTP Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication resulting in an increase of merchant cancelled, and cardholder cancelled authentication statuses. Depending on merchant logic post authentication, impacted transactions may not be authorized or would be authorized as Standard Electronic Commerce transactions. Visa engineers are currently engaged in resolving this issue. Next Update: Within 60 minutes or as the current status changes. Please do not hesitate to contact your local Visa support team if you have any questions or concerns. Visa Local Support Channels by Region Global and LAC - Visa Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- resolved Feb 18, 2026, 04:59 PM UTC
This issue has now been fully resolved. Visa is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: 18 February 2026 14:31 GMT Reported End Time: 18 February 2026 15:33 GMT Please do not hesitate to contact your local Visa support team if you have any questions or concerns. Visa Local Support Channels by Region Global and LAC - Visa Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
Notice December 5, 2025 Visa Consumer Authentication Services - VCAS (3DS) and Centinel 3DS Transaction Impact 5h 17m Cardinal Consumer Authentication (3DS), Cardinal API, Cardinal Hybrid API
Started Dec 05, 2025, 10:31 AM UTC· resolved Dec 05, 2025, 03:49 PM UTC
- monitoring Dec 05, 2025, 10:31 AM UTC
Visa is aware of a service disruption with a third party provider Cloudflare (https://www.cloudflarestatus.com/) that may have caused intermittent issues processing Visa Consumer Authentication Services - VCAS (3DS) transactions and Centinel 3DS transactions, due to an external internet event. The issue has since been mitigated however we are monitoring to confirm it has been fully resolved. Reported Start Time: 05 December 2025, 08:48 GMT Impact: -Issuers, Merchants and Partners may have experienced downgraded performance when attempting to complete 3DS authentication. Next Update: As current status changes. We regret any inconvenience this may have caused for our affected clients and cardholders. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region: Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- resolved Dec 05, 2025, 03:49 PM UTC
The issue has since been resolved and confirmed by the third party provider Cloudflare Reported Start Time: 05 December 2025, 08:48 GMT Reported End Time: 05 December 2025, 09:12GMT Impact: Issuers, Merchants and Partners may have experienced downgraded performance when attempting to complete 3DS authentication. Next Update: No further updates We regret any inconvenience this may have caused for our affected clients and cardholders. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region: Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
Notice November 18, 2025 Centinel Transaction Impact 4h 13m Cardinal Consumer Authentication (3DS), Cardinal API, Cardinal Hybrid API
Started Nov 18, 2025, 07:44 PM UTC· resolved Nov 18, 2025, 11:57 PM UTC
- monitoring Nov 18, 2025, 07:44 PM UTC
Cardinal monitoring detected intermittent issues processing consumer authentication (3DS) transactions due to a third party provider Cloudflare (https://www.cloudflarestatus.com/). The issue has since been mitigated however we are monitoring to confirm it has been fully resolved. Reported Start Time: 11:30 GMT 18 November 2025 Reported End Time: 16:55 GMT 18 November 2025 Impact: Merchants and Partners may have experienced downgraded performance when attempting to complete 3DS authentication. Next Update: As status changes. We regret any inconvenience this may cause for our affected Merchants and Partners. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns: https://support.cardinalcommerce.com [email protected]
- resolved Nov 18, 2025, 11:57 PM UTC
This issue is confirmed as fully resolved. Reported Start Time: 11:30 GMT 18 November 2025 Reported End Time: 16:55 GMT 18 November 2025 Next Update: No further updates as the issue is resolved. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Notice November 18, 2025 Visa Consumer Authentication Services (VCAS) Transaction Impact 4h 23m VCAS Issuer Services, The Real-time Data Exchange (RDX), File Processor, Authentication Data Exchange (ADX) and 2 more
Started Nov 18, 2025, 07:35 PM UTC· resolved Nov 18, 2025, 11:59 PM UTC
- monitoring Nov 18, 2025, 07:35 PM UTC
Visa is aware of a service disruption with a third party provider Cloudflare (https://www.cloudflarestatus.com/) that may have caused intermittent issues processing Visa Consumer Authentication Services - VCAS (3DS) transactions due to an external internet event. The issue has since been mitigated however we are monitoring to confirm it has been fully resolved. Reported Start Time: 11:30 GMT 18 November 2025 Reported End Time: 16:55 GMT 18 November 2025 Impact: Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Attempts or Standard Electronic Commerce transactions. Next Update: As status changes Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- resolved Nov 18, 2025, 11:59 PM UTC
This issue is confirmed as fully resolved. Reported Start Time: 11:30 GMT 18 November 2025 Reported End Time: 16:55 GMT 18 November 2025 Next Update: No further updates as the issue is resolved. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Notice November 3, 2025 Visa Consumer Authentication Services (VCAS) Transaction Impact 3h 19m VCAS Issuer Services, The Real-time Data Exchange (RDX)
Started Nov 03, 2025, 10:33 AM UTC· resolved Nov 03, 2025, 01:52 PM UTC
- investigating Nov 03, 2025, 10:33 AM UTC
Visa is aware of a service disruption causing intermittent issues processing Visa Consumer Authentication Services - VCAS (3DS) transactions. We are investigating the cause and working urgently to resolve the issue. Reported Start Time: 3 November 2025 10:02 GMT Impact: Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Attempts or Standard Electronic Commerce transactions. Next Update: Within 60 minutes We regret any inconvenience this may cause for our affected clients and cardholders. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- investigating Nov 03, 2025, 10:51 AM UTC
We are continuing to investigate this issue.
- monitoring Nov 03, 2025, 11:12 AM UTC
The service disruption that may have been causing intermittent issues processing Visa Consumer Authentication Services - VCAS (3DS) transactions has been mitigated. Reported Start Time: 3 November 2025 10:00 GMT Impact: Issuers may have experienced downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Attempts or Standard Electronic Commerce transactions. Next Update: As current status changes. We regret any inconvenience this may have caused for our affected clients and cardholders. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- resolved Nov 03, 2025, 01:52 PM UTC
This issue has now been fully resolved. Cardinal is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: 3 November 2025 10:00 GMT Reported End Time: 3 November 2025 10:31 GMT Next Update: No further updates as the issue is resolved. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Notice October 28, 2025 Visa Consumer Authentication Services (VCAS) Transaction Impact 23m VCAS Issuer Services, The Real-time Data Exchange (RDX), File Processor, Authentication Data Exchange (ADX) and 2 more
Started Oct 28, 2025, 06:44 PM UTC· resolved Oct 28, 2025, 07:08 PM UTC
- monitoring Oct 28, 2025, 06:44 PM UTC
A service disruption that may have been causing intermittent issues processing Visa Consumer Authentication Services - VCAS (3DS) transactions has been resolved. Visa is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: 18:00 GMT 28 October 2025 Reported End Time: 18:05 GMT 28 October 2025 Impact: Issuers may have experienced downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Attempts or Standard Electronic Commerce transactions. Next Update: No further updates as the issue is resolved. Please do not hesitate to contact your local VISA support team if you have any questions or concerns.
- resolved Oct 28, 2025, 07:08 PM UTC
This issue has now been fully resolved. Visa is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: 18:00 GMT 28 October 2025 Reported End Time: 18:05 GMT 28 October 2025 Next Update: No further updates as the issue is resolved. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Minor October 4, 2025 Centinel Transaction Impact 1h 41m Cardinal Consumer Authentication (3DS)
Started Oct 04, 2025, 10:11 AM UTC· resolved Oct 04, 2025, 11:52 AM UTC
- investigating Oct 04, 2025, 10:11 AM UTC
Cardinal monitoring has detected intermittent issues processing consumer authentication (3DS) transactions. We are investigating the cause and working urgently to resolve the issue. -We will share more information as soon as possible. We regret any inconvenience this may cause for our customers.
- investigating Oct 04, 2025, 10:24 AM UTC
Cardinal monitoring has detected intermittent issues processing consumer authentication (3DS) transactions. We are investigating the cause and working urgently to resolve the issue. Reported Start Time: 04 October 2025, 09:54 UTC Impact: Merchants and Partners may be experiencing downgraded performance when attempting to complete 3DS authentication. Next Update: Within 60 minutes We regret any inconvenience this may cause for our affected Merchants and Partners. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns: https://support.cardinalcommerce.com [email protected]
- resolved Oct 04, 2025, 11:52 AM UTC
This issue has now been fully resolved. Cardinal is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: 04 October 2025, 09:41 UTC Reported End Time: 04 October 2025,10:57 UTC Next Update: No further updates as the issue is resolved. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Minor August 4, 2025 Visa Consumer Authentication Services (VCAS) Transaction Impact 2d 5h Cardinal Consumer Authentication (3DS), VCAS Issuer Services, The Real-time Data Exchange (RDX), File Processor and 3 more
Started Aug 04, 2025, 04:44 PM UTC· resolved Aug 06, 2025, 09:59 PM UTC
- investigating Aug 04, 2025, 04:44 PM UTC
Visa is aware of a service disruption causing intermittent issues processing Visa Consumer Authentication Services - VCAS (3DS) transactions during Biometric Authentication. We are investigating the cause and working urgently to resolve the issue. Reported Start Time: 4 August 2025 Impact: Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication on IOS devices. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Attempts or Standard Electronic Commerce transactions. Next Update: Within 60 minutes We regret any inconvenience this may cause for our affected clients and cardholders. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- investigating Aug 04, 2025, 05:39 PM UTC
Visa continues to investigate the service disruption causing intermittent issues processing Visa Consumer Authentication Services - VCAS (3DS) transactions during Biometric Authentication. We appreciate your patience and are working urgently to resolve the issue. Reported Start Time: 4 August 2025 Impact: Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication on IOS devices. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Attempts or Standard Electronic Commerce transactions. Next Update: As status changes or additional information is provided. We regret any inconvenience this may cause for our affected clients and cardholders. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- investigating Aug 05, 2025, 03:50 PM UTC
We continue to investigate the service disruption causing intermittent issues processing Visa Consumer Authentication Services - VCAS (3DS) transactions during Biometric Authentication for a small subset of Issuers. We appreciate your patience as we work to resolve the issue. Reported Start Time: 4 August 2025 Impact: A small subset of Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication on IOS devices. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Attempts or Standard Electronic Commerce transactions. Next Update: As status changes or additional information is provided. We regret any inconvenience this may cause for our affected clients and cardholders. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- investigating Aug 06, 2025, 03:59 PM UTC
We are continuing to investigate this issue.
- resolved Aug 06, 2025, 09:59 PM UTC
This issue has now been fully resolved. Visa is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: UTC Reported End Time: UTC Next Update: No further updates as the issue is resolved. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Notice July 22, 2025 Visa Consumer Authentication Services (VCAS) Transaction Impact 3h 1m VCAS Issuer Services
Started Jul 22, 2025, 09:38 AM UTC· resolved Jul 22, 2025, 12:39 PM UTC
- monitoring Jul 22, 2025, 09:38 AM UTC
Visa was aware of a service disruption causing intermittent issues processing Visa Consumer Authentication Services - VCAS (3DS) transactions. The issue is currently mitigated. Reported Start Time: 22 July 2025 07:00 GMT Reported End Time: 22 July 2025 07:05 GMT Impact: Issuers may have experienced downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Attempts or Standard Electronic Commerce transactions. Next Update: As current status changes. We regret any inconvenience this may cause for our affected clients and cardholders. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- resolved Jul 22, 2025, 12:39 PM UTC
This issue has now been fully resolved. Cardinal is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: 22 July 2025 07:00 GMT Reported End Time: 22 July 2025 07:05 GMT Next Update: No further updates as the issue is resolved. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Minor May 23, 2025 User Creation Errors in VCAS User Management Portal 23d 23h VCAS Portal
Started May 23, 2025, 08:20 PM UTC· resolved Jun 16, 2025, 07:35 PM UTC
- investigating May 23, 2025, 08:20 PM UTC
Subject: User Creation Errors in VCAS User Management Portal We are reaching out to inform you of a temporary issue affecting the creation of new users in the VCAS User Management Portal. When trying to create a new user in the VCAS User Management Application, some users may encounter an error message: “Oops! There was an error while creating this user. Please try again later.” If you receive this message, please open a support ticket with your local VISA support team for assistance in creating the user. Additionally, if you have successfully created a new user but they have not received the new user activation email, please ensure that your organization is not blocking emails from our no-reply address [email protected]. Also, verify that the following IP addresses are not being blocked: • 198.241.162.22 • 198.241.162.12 • 198.241.168.120 • 198.241.168.121 • 198.241.162.10 • 198.241.162.56 • 198.241.168.128 • 198.241.168.129 Thank you for your understanding and cooperation. Please do not hesitate to contact your local VISA support if you have any questions or concerns. VISA Local Support Channels by Region: • Global and LAC - VISA Support Hub Portal • AP - [email protected] • CEMEA - [email protected] • EU - [email protected] • NA - [email protected] Reported Start Time: tbd Incident: tbd
- resolved Jun 16, 2025, 07:35 PM UTC
Subject: User Creation Errors Resolved in the VCAS User Management Application As of Friday June 13th, the issues affecting user creation in the VCAS User Management application, as noted in our previous bulletin, have now been resolved. New VCAS users with existing Visa Access accounts (non-Federated/SSO) can now be created without error directly from the VCAS User Management portal, and normal service has been restored. For more details on user creation from VCAS portal, or more information on how to create users for SSO/Federated organizations, please review the updated VCAS Portal User Guide - User Management Application that is available on Visa Support Hub. If you have not received the new user activation flow, or experience any issues with user creation, please reach out to [email protected]. Please note, the new user activation email is valid for 24 hours. After 24 hours, users can request a new activation link from the original email. Users can request new emails up to three times. After that, users will need to request account activation at [email protected]. Thank you for your patience and understanding as we worked to resolve this matter. Additionally, if you have successfully created a new user but they have not received their activation email, please ensure that your organization is not blocking emails from our no-reply address ([email protected]), and verify that the following IP addresses are not being blocked: • 198.241.162.22 • 198.241.162.12 • 198.241.168.120 • 198.241.168.121 • 198.241.162.10 • 198.241.162.56 • 198.241.168.128 • 198.241.168.129 • CPORTAL1.visa.com - 198.241.162.22 • CPORTAL2.visa.com - 198.241.162.12 • CPORTAL3.visa.com - 198.241.168.120 • CPORTAL4.visa.com - 198.241.168.121 • CPORTAL5.visa.com - 198.241.162.10 • CPORTAL6.visa.com - 198.241.162.56 • CPORTAL7.visa.com - 198.241.168.128 • CPORTAL8.visa.com - 198.241.168.129 Reminder: The legacy VCAS portal URL will be sunset soon (date to be announced). All existing VCAS users should plan to login via Visa Access as soon as possible to ensure uninterrupted access. Thank you for your understanding and cooperation. Please do not hesitate to contact your local VISA support if you have any questions or concerns. VISA Local Support Channels by Region: • Global and LAC – VISA Support Hub Portal • AP – [email protected] • CEMEA – [email protected] • EU – [email protected] • NA – [email protected] Best regards, The VISA Support Team
Minor April 23, 2025 Legacy Cardinal Support Site Unavailable (https://support.cardinalcommerce.com) 1h 4m Cardinal Consumer Authentication (3DS)
Started Apr 23, 2025, 02:56 PM UTC· resolved Apr 23, 2025, 04:01 PM UTC
- identified Apr 23, 2025, 02:56 PM UTC
VISA support teams have identified connectivity issues with the legacy Cardinal Support Site (https://support.cardinalcommerce.com). While this site is unavailable you can reach the new support site through the Cardinal Support Hub at https://centinel.visaonline.com/login/. Impact: During this time customers may experience inability to access or use certain functionality within the support site. Consumer authentication processing is not impacted by this event. VISA engineers are currently engaged in resolving this issue. The next update will be within 1 hour or as the current status changes. Please do not hesitate to contact [email protected] or our active support site (https://centinel.visaonline.com/login/) if you have any questions or concerns.
- resolved Apr 23, 2025, 04:01 PM UTC
Connectivity issues with our Customer Support Site (https://support.cardinalcommerce.com) are resolved, and the site is now available. Reported Start Time: 23-April-2025 14:20 UTC Reported End Time: 23-April-2025 15:52 UTC Impact: During this time customers may have experienced inability to access or use certain functionality within the legacy support site. While this site was impacted the new support site through the Cardinal Support Hub at https://centinel.visaonline.com/login/ was available. Consumer authentication processing was not impacted by this event. Note: Customers may need to clear their browser cache in order to access the full site. Please be sure to bookmark the new Cardinal Support Site URL: https://centinel.visaonline.com/login/ If you still find the site is unavailable and support is needed, please do not hesitate to contact [email protected] or our active support site (https://centinel.visaonline.com/login/).
Minor January 22, 2025 Downstream ACS Latency 1h 11m Cardinal Consumer Authentication (3DS), Cardinal API, Cardinal Hybrid API
Started Jan 22, 2025, 06:25 PM UTC· resolved Jan 22, 2025, 07:36 PM UTC
- identified Jan 22, 2025, 06:25 PM UTC
Cardinal monitoring has detected intermittent latency processing Consumer Authentication with a downstream ACS provider at this time. Impacted ACS URL: maybankcardsmsos.maybank.com.my Reported Start Time: 07:47 GMT 22 January 2025 Impact: Transaction processing would experience increased latency with this ACS resulting in increased directory server timeouts (enrollment Status B and U) and Attempts, Incomplete, or Unavailable Authentications. Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions. Cardinal engineers are currently engaging the Card Networks and the ACS provider. Next Update: 60 minutes or as the current status changes. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
- resolved Jan 22, 2025, 07:36 PM UTC
The issue has now been mitigated by the third-party downstream provider. We are continuing to monitor closely to ensure the issue has been fully resolved. Reported Start Time: 07:47 GMT 22 January 2025 Reported End Time: 17:48 GMT 22 January 2025 Next Update: As status changes. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Notice January 8, 2025 3DS Services Resolved 6m Cardinal Consumer Authentication (3DS), Cardinal API, Cardinal Hybrid API
Started Jan 08, 2025, 08:17 PM UTC· resolved Jan 08, 2025, 08:23 PM UTC
- resolved Jan 08, 2025, 09:03 PM UTC
Cardinal monitoring detected intermittent issues processing consumer authentication (3DS) transactions. The issue has been fully resolved at this time and transaction processing has resumed as normal. Reported Start Time: 20:17 UTC Reported End Time: 20:23 UTC Impact: Merchants and Partners may have experienced downgraded performance when attempting to complete 3DS authentication. We regret any inconvenience this may cause for our affected Merchants and Partners. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns: https://support.cardinalcommerce.com [email protected]
Notice January 8, 2025 VCAS Services Resolved 6m VCAS Issuer Services
Started Jan 08, 2025, 08:17 PM UTC· resolved Jan 08, 2025, 08:23 PM UTC
- resolved Jan 08, 2025, 09:11 PM UTC
Visa is aware of a service disruption causing intermittent issues processing Visa Consumer Authentication Services - VCAS (3DS) transactions. This issue has now been fully resolved. Visa is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: 20:17 UTC Reported End Time: 20:23 UTC VCAS Transaction Impact: During this time, Issuers may have experienced downgraded performance when attempting to complete VCAS authentication resulting in an increase of MC - Merchant Cancelled. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Standard Electronic Commerce transactions. Please do not hesitate to contact your local Visa support team if you have any questions or concerns. Visa Local Support Channels by Region Global and LAC - Visa Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
Notice January 7, 2025 3DS Services Resolved 8m Cardinal Consumer Authentication (3DS), Cardinal API, Cardinal Hybrid API
Started Jan 07, 2025, 01:56 PM UTC· resolved Jan 07, 2025, 02:04 PM UTC
- resolved Jan 07, 2025, 02:31 PM UTC
Cardinal monitoring detected intermittent issues processing consumer authentication (3DS) transactions. The issue has been fully resolved by the third-party downstream provider at this time and transaction processing has resumed as normal. Reported Start Time: 13:56 UTC Reported End Time: 14:04 UTC Impact: Merchants and Partners may have experienced downgraded performance when attempting to complete 3DS authentication. We regret any inconvenience this may cause for our affected Merchants and Partners. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns: https://support.cardinalcommerce.com [email protected]
Notice January 7, 2025 VCAS Services Resolved 8m VCAS Issuer Services, The Real-time Data Exchange (RDX), File Processor, Authentication Data Exchange (ADX) and 2 more
Started Jan 07, 2025, 01:56 PM UTC· resolved Jan 07, 2025, 02:04 PM UTC
- resolved Jan 07, 2025, 02:40 PM UTC
Visa is aware of a service disruption causing intermittent issues processing Visa Consumer Authentication Services - VCAS (3DS) transactions. This issue has now been fully resolved. Visa is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: 13:56 UTC Reported End Time: 14:04 UTC VCAS Transaction Impact: During this time, Issuers may have experienced downgraded performance when attempting to complete VCAS authentication resulting in an increase of A – Attempts, MC - Merchant Cancelled, I – incomplete, and U - unavailable authentication statuses. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Standard Electronic Commerce transactions. Please do not hesitate to contact your local Visa support team if you have any questions or concerns. Visa Local Support Channels by Region Global and LAC - Visa Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]