CardinalCommerce Outage History

Visa was aware of a service disruption causing intermittent issues processing Visa Consumer Authentication Services - VCAS (3DS) transactions. We investigated the cause and were able to resolve the issue. Reported Start Time: 24 March 2026 at 17:03 GMT Reported Mitigated Time: 24 March 2026 at 17:16 GMT Impact: Issuers may have experienced downgraded performance when attempting to complete VCAS authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Attempts or Standard Electronic Commerce transactions. Next Update: No further updates as the issue is resolved. We regret any inconvenience this may have caused for our affected clients and cardholders. The issue is now resolved. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected] Incident #: INC24738211

This issue has now been fully resolved. Visa is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: 18 February 2026 14:31 GMT Reported End Time: 18 February 2026 15:33 GMT Please do not hesitate to contact your local Visa support team if you have any questions or concerns. Visa Local Support Channels by Region Global and LAC - Visa Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]