CardinalCommerce Outage History
CardinalCommerce is up right nowPingoru has recorded 48 incidents for CardinalCommerce: 13 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 99 of 720 (14%) |
| July 2026 | 2 | 8 of 744 (1%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 3 | 12 of 720 (2%) |
| October 2026 | 1 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 114 (0%) |
Incidents, newest first
Minor December 30, 2024 PayPal System Issues 2h 21m PayPal
Started Dec 30, 2024, 03:27 PM UTC· resolved Dec 30, 2024, 05:48 PM UTC
- identified Dec 30, 2024, 03:27 PM UTC
PayPal is currently experiencing intermittent system issues which may be impacting PayPal transaction processing on your Live Site. Reported Start Time: 13:45 UTC Impact: Merchants may be experiencing intermittent latency and possible timeouts when attempting to complete PayPal Express Check-Out transactions. Cardinal engineers are currently engaged in resolving this issue. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns. https://www.paypal-status.com/product/production
- resolved Dec 30, 2024, 05:48 PM UTC
The issue has with PayPal has fully resolved at this time. Transaction processing has resumed as normal. Reported Start Time: 13:45 UTC Reported End Time: 15:30 UTC Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Notice December 20, 2024 Downstream ACS Latency 1h 32m Cardinal Consumer Authentication (3DS), Cardinal API, Cardinal Hybrid API
Started Dec 20, 2024, 06:33 PM UTC· resolved Dec 20, 2024, 08:06 PM UTC
- identified Dec 20, 2024, 06:33 PM UTC
Cardinal monitoring has detected intermittent latency processing Consumer Authentication with a downstream ACS provider at this time. Impacted ACS URL: acs2.3ds.modirum.com Estimated Start Time: 16:05 UTC Impact: Transaction processing would experience increased latency with this ACS resulting in increased directory server timeouts (enrollment Status U) and Attempts, Incomplete, or Unavailable Authentications. Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions. Cardinal engineers are currently engaging the Card Networks and the ACS provider. The next update will be in 1 hour or as the current status changes. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
- resolved Dec 20, 2024, 08:06 PM UTC
The issue has now been fully resolved by the third-party downstream provider. Transaction processing has now resumed as normal. Reported Start Time: 16:05 UTC Reported End Time: 18:50 UTC Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Minor December 4, 2024 PayPal System Issues 19d 5h Cardinal Consumer Authentication (3DS), Cardinal API, Cardinal Hybrid API
Started Dec 04, 2024, 12:35 PM UTC· resolved Dec 23, 2024, 06:15 PM UTC
- identified Dec 04, 2024, 12:35 PM UTC
PayPal is currently experiencing intermittent system issues which may be impacting PayPal transaction processing on your Live Site. Estimated Start Date/Time: 12:02 GMT Impact: Merchants may be experiencing intermittent latency and possible timeouts when attempting to complete PayPal transactions. Cardinal engineers are currently engaged in resolving this issue. The next update will be in 1 hour or as the current status changes. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
- monitoring Dec 04, 2024, 03:53 PM UTC
The system issues with PayPal have mitigated at this time. Transaction processing has now resumed as normal. Reported Start Time: 12:02 UTC Reported End Time: 14:42 UTC Cardinal will continue to monitor and update this post in the event of future occurrences with PayPal Latency. Cardinal is conducting an internal review of the event with PayPal to mitigate against future occurrences. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns: https://support.cardinalcommerce.com [email protected]
- resolved Dec 23, 2024, 06:15 PM UTC
The issue has with PayPal has fully resolved at this time. Transaction processing has resumed as normal. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Minor December 3, 2024 PayPal System Issues 47m Cardinal Consumer Authentication (3DS), Cardinal API, Cardinal Hybrid API
Started Dec 03, 2024, 09:50 PM UTC· resolved Dec 03, 2024, 10:37 PM UTC
- identified Dec 03, 2024, 09:50 PM UTC
PayPal is currently experiencing intermittent system issues which may be impacting PayPal transaction processing on your Live Site. Estimated Start Date/Time: 20:15 UTC Impact: Merchants may be experiencing intermittent latency and possible timeouts when attempting to complete PayPal transactions. Cardinal engineers are currently engaged in resolving this issue. The next update will be in 1 hour or as the current status changes. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
- resolved Dec 03, 2024, 10:37 PM UTC
The issue has now been fully resolved by the third party downstream provider. Transaction processing has now resumed as normal. Reported Start Time: 20:15 UTC Reported End Time: 21:45 UTC Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Notice November 22, 2024 Centinel Transaction Impact 4m Cardinal Consumer Authentication (3DS), Cardinal API, Cardinal Hybrid API
Started Nov 22, 2024, 10:18 AM UTC· resolved Nov 22, 2024, 10:22 AM UTC
- resolved Nov 22, 2024, 02:29 PM UTC
Cardinal monitoring identified intermittent issues processing consumer authentication (3DS) transactions out of our East Coast Datacenter provider. Reported Start Time: 10:18 UTC Reported End Time: 10:22 UTC During this time, customers may have experienced an increase in transactions resulting in an Enrollment status of U - Unavailable or Authentication status of U - Unavailable. The issue has been fully resolved. Cardinal is conducting an internal review of the event with our Data Center provider to mitigate against future occurrences. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns: https://support.cardinalcommerce.com [email protected]
Minor November 21, 2024 PayPal System Issues 32m PayPal
Started Nov 21, 2024, 01:03 PM UTC· resolved Nov 21, 2024, 01:35 PM UTC
- identified Nov 21, 2024, 01:03 PM UTC
PayPal is currently experiencing intermittent system issues which may be impacting PayPal transaction processing on your Live Site. Estimated Start Date/Time: 10:53 UTC Impact: Merchants may be experiencing intermittent latency and possible timeouts when attempting to complete PayPal transactions. PayPal is aware and are currently engaged in resolving this issue. The next update will be in 1 hour or as the current status changes. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns. https://www.paypal-status.com/history/eventdetails/86199
- resolved Nov 21, 2024, 01:35 PM UTC
PayPal intermittent system issues has been resolved at this time. Estimated Start Date/Time: Nov 21, 10:53 UTC Estimated End Date/Time: Nov 21, 12:59 UTC Impact: Merchants may have experienced intermittent system issues when attempting to complete PayPal transactions. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns. https://www.paypal-status.com/history/eventdetails/86199
Minor November 13, 2024 VCAS Portal 2h 9m VCAS Issuer Services, The Real-time Data Exchange (RDX), File Processor, Authentication Data Exchange (ADX) and 2 more
Started Nov 13, 2024, 09:25 PM UTC· resolved Nov 13, 2024, 11:35 PM UTC
- identified Nov 13, 2024, 09:25 PM UTC
VISA monitoring has detected issues with the functionality within the VCAS Portal Admin application for https://identifiportal.cardinalcommerce.com/ Estimated Start Date/Time: 11/13/24 21:15 UTC Impact: Issuers may be experiencing inability to access the Admin application within the VCAS portal. At this time, consumer authentication processing is not impacted, and other VCAS Portal applications are functional. VISA engineers are currently engaged in resolving this issue. If you're continuing to have issues with the VCAS Portal please clear and refresh your browser cache. The next update will be in 1 hour or as the current status changes. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- identified Nov 13, 2024, 10:31 PM UTC
VISA engineers are continuing their investigation into resolving the VCAS Portal Admin issue. The next update will be in 1 hour or as the current status changes.
- resolved Nov 13, 2024, 11:35 PM UTC
The VCAS Portal Admin access issue has been resolved. Reported Start Time: 11/13/24 21:15 UTC Reported End Time: 11/13/24 23:30 UTC Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
Notice November 12, 2024 Card Network Directory Server Latency 24m Cardinal Consumer Authentication (3DS), Cardinal API, Cardinal Hybrid API
Started Nov 12, 2024, 08:47 AM UTC· resolved Nov 12, 2024, 09:11 AM UTC
- identified Nov 12, 2024, 08:47 AM UTC
Cardinal monitoring has detected intermittent latency processing Consumer Authentication with the Mastercard Directory Server. Estimated Start Date/Time: 11.12.24 @ 08:21:53 UTC Recovered at: 11.12.24 @ 08:23:08 UTC Customer Impact: Customers may be experiencing higher than normal timeouts while processing. Consumer Authentication transactions resulting in Enrollment Status B (Bypass) and U (Unavailable). Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions. Cardinal engineers are currently engaged in resolving this issue. The next update will be within 1 hour or as the current status changes. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
- resolved Nov 12, 2024, 09:11 AM UTC
The issue has now been fully resolved by the third party downstream provider. Transaction processing has now resumed as normal. Reported Start Time: 11.12.24 @ 08:21:53 UTC Reported End Time: 11.12.24 @ 08:23:08 UTC Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.