CardinalCommerce experienced a notice incident on November 18, 2025 affecting Cardinal Consumer Authentication (3DS) and Cardinal API and 1 more component, lasting 4h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Nov 18, 2025, 07:44 PM UTC
Cardinal monitoring detected intermittent issues processing consumer authentication (3DS) transactions due to a third party provider Cloudflare (https://www.cloudflarestatus.com/). The issue has since been mitigated however we are monitoring to confirm it has been fully resolved. Reported Start Time: 11:30 GMT 18 November 2025 Reported End Time: 16:55 GMT 18 November 2025 Impact: Merchants and Partners may have experienced downgraded performance when attempting to complete 3DS authentication. Next Update: As status changes. We regret any inconvenience this may cause for our affected Merchants and Partners. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns: https://support.cardinalcommerce.com [email protected]
- resolved Nov 18, 2025, 11:57 PM UTC
This issue is confirmed as fully resolved. Reported Start Time: 11:30 GMT 18 November 2025 Reported End Time: 16:55 GMT 18 November 2025 Next Update: No further updates as the issue is resolved. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.