CardinalCommerce incident
VCAS Rule Tester - intermittent latency
CardinalCommerce experienced a minor incident on June 25, 2026 affecting VCAS Portal, lasting 4d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2026, 10:32 PM UTC
Cardinal is aware of an intermittent latency with the VCAS Rule Tester feature within the VCAS Portal Rules Management application. We are investigating the cause and working urgently to resolve the issue. We regret any inconvenience this may cause for our affected clients. Reported Start Time: TBD Impact: At this time, there is no impact to transaction processing. VCAS rule execution and live transaction decisioning continue to operate as expected. However, some users may experience delays or inconsistent results when running tests against rules configured in the VCAS UI. If a rule test does not return results, please rerun the test. In most cases, the test should complete successfully upon retry. Next Update: When Status Changes
- resolved Jun 30, 2026, 01:07 AM UTC
This issue has now been fully resolved. Visa is conducting an internal review of the event to mitigate against future occurrences. Reported End Time: 1 June 2026 TBD Reported End Time: 26 June 2026 at 05:00 UTC Please do not hesitate to contact your local Visa support team if you have any questions or concerns. Visa Local Support Channels by Region Global and LAC - Visa Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]