CardinalCommerce is currently experiencing a notice incident affecting VCAS Issuer Services, which began 1d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Oct 03, 2026, 02:42 AM UTC
Visa monitoring has detected intermittent delays in email One-Time-Password (OTP) message delivery for issuers on our VCAS platform. Reported Start Time: 01:00 GMT on October 03, 2026 Impact: Impacted cardholders may experience latency when receiving OTP messages from VCAS issuers. Visa engineers are currently engaged in resolving this issue. Next Update: Within 60 minutes Incident Number INC27142020 Please do not hesitate to contact your local Visa support team if you have any questions or concerns. Visa Local Support Channels by Region Global and LAC - Visa Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- monitoring Oct 03, 2026, 03:19 AM UTC
Visa monitoring has detected intermittent delays in email One-Time Password (OTP) message delivery for issuers on the VCAS platform. Mitigation actions have been implemented, and service has recovered. We will continue to closely monitor the environment until the issue is fully resolved. Reported Start Time: 01:00 GMT on October 03, 2026 Reported End Time: 02:54 GMT on October 03, 2026 Impact: Impacted cardholders may experience latency when receiving OTP messages from VCAS issuers. Next Update: As current status changes Incident Number INC27142020 Please do not hesitate to contact your local Visa support team if you have any questions or concerns. Visa Local Support Channels by Region Global and LAC - Visa Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]