Resolved after 2 hours 30 minutes, affecting Cardinal Consumer Authentication (3DS) and Cardinal API and 1 more, on May 15, 2024.
Cardinal monitoring detected intermittent issues processing consumer authentication (3DS) transactions. This issue has now been resolved: Impact: Merchants may be experiencing higher than normal latency while processing 3D-Secure transactions resulting in an increase in Enrollment Status B (Bypass) and U (Unavailable). Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions. Cardinal engineers are currently engaged investigating the root cause. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns. This issue has now been fully resolved. Cardinal is conducting an internal review of the event to mitigate against future occurrences. Start Time: May 15th, 2024 15:30 UTC Reported End Time: May 15th, 2024 18:00 UTC Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
Affected components
Update timeline
- resolved May 15, 2024, 06:42 PM UTC
Cardinal monitoring detected intermittent issues processing consumer authentication (3DS) transactions. This issue has now been resolved: Impact: Merchants may be experiencing higher than normal latency while processing 3D-Secure transactions resulting in an increase in Enrollment Status B (Bypass) and U (Unavailable). Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions. Cardinal engineers are currently engaged investigating the root cause. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns. This issue has now been fully resolved. Cardinal is conducting an internal review of the event to mitigate against future occurrences. Start Time: May 15th, 2024 15:30 UTC Reported End Time: May 15th, 2024 18:00 UTC Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
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