Resolved after 4 minutes, affecting Cardinal Consumer Authentication (3DS) and Cardinal API and 1 more, on November 22, 2024.
Cardinal monitoring identified intermittent issues processing consumer authentication (3DS) transactions out of our East Coast Datacenter provider. Reported Start Time: 10:18 UTC Reported End Time: 10:22 UTC During this time, customers may have experienced an increase in transactions resulting in an Enrollment status of U - Unavailable or Authentication status of U - Unavailable. The issue has been fully resolved. Cardinal is conducting an internal review of the event with our Data Center provider to mitigate against future occurrences. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns: https://support.cardinalcommerce.com [email protected]
Affected components
Update timeline
- resolved Nov 22, 2024, 02:29 PM UTC
Cardinal monitoring identified intermittent issues processing consumer authentication (3DS) transactions out of our East Coast Datacenter provider. Reported Start Time: 10:18 UTC Reported End Time: 10:22 UTC During this time, customers may have experienced an increase in transactions resulting in an Enrollment status of U - Unavailable or Authentication status of U - Unavailable. The issue has been fully resolved. Cardinal is conducting an internal review of the event with our Data Center provider to mitigate against future occurrences. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns: https://support.cardinalcommerce.com [email protected]
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