Captivate incident

Chatbot Gateway, Channel Gateway, and 3 other services are down

Major Resolved View vendor source →

Captivate experienced a major incident on July 7, 2026, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2026, 07:09 PM UTC
Resolved
Jul 07, 2026, 07:16 PM UTC
Duration
7m
Detected by Pingoru
Jul 07, 2026, 07:09 PM UTC

Update timeline

  1. investigating Jul 07, 2026, 07:09 PM UTC

    Livechat Gateway went down.

  2. investigating Jul 07, 2026, 07:09 PM UTC

    Chatbot Gateway and Channel Gateway went down.

  3. investigating Jul 07, 2026, 07:10 PM UTC

    Microsoft Teams Webhook went down.

  4. investigating Jul 07, 2026, 07:10 PM UTC

    Microsoft Teams went down.

  5. resolved Jul 07, 2026, 07:16 PM UTC

    Microsoft Teams Webhook recovered.

  6. investigating Jul 07, 2026, 07:16 PM UTC

    Chatbot Gateway, Channel Gateway, Livechat Gateway, and 1 other resource recovered.