Captivate incident
Chatbot Gateway, Channel Gateway, and 3 other services are down
Major Vendor's status page →
Resolved after 23 minutes, on November 2, 2026.
Livechat Gateway recovered.
Update timeline
- investigating Nov 02, 2026, 05:00 PM UTC
Livechat Gateway went down.
- investigating Nov 02, 2026, 05:04 PM UTC
Channel Gateway went down.
- investigating Nov 02, 2026, 05:14 PM UTC
Channel Gateway recovered.
- investigating Nov 02, 2026, 05:20 PM UTC
Chatbot Gateway recovered.
- investigating Nov 02, 2026, 05:22 PM UTC
Chatbot SYNNEX and Presales recovered.
- investigating Nov 02, 2026, 05:24 PM UTC
Livechat Gateway recovered.
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