Captivate incident

Channel Gateway, Livechat Gateway, and 3 other services are down

Major Resolved View vendor source →

Captivate experienced a major incident on July 29, 2026, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2026, 11:48 AM UTC
Resolved
Jul 29, 2026, 11:54 AM UTC
Duration
6m
Detected by Pingoru
Jul 29, 2026, 11:48 AM UTC

Update timeline

  1. investigating Jul 29, 2026, 11:48 AM UTC

    Channel Gateway and Livechat Gateway went down.

  2. investigating Jul 29, 2026, 11:49 AM UTC

    Slack went down.

  3. investigating Jul 29, 2026, 11:49 AM UTC

    Microsoft Teams and Microsoft Teams Webhook went down.

  4. resolved Jul 29, 2026, 11:54 AM UTC

    Slack recovered.

  5. investigating Jul 29, 2026, 11:54 AM UTC

    Microsoft Teams Webhook recovered.

  6. investigating Jul 29, 2026, 11:54 AM UTC

    Microsoft Teams recovered.

  7. investigating Jul 29, 2026, 11:54 AM UTC

    Channel Gateway and Livechat Gateway recovered.