Captivate incident

Livechat Gateway is down

Major Resolved View vendor source →

Captivate experienced a major incident on August 12, 2026, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 09:05 AM UTC
Resolved
Aug 12, 2026, 09:11 AM UTC
Duration
6m
Detected by Pingoru
Aug 12, 2026, 09:05 AM UTC

Update timeline

  1. investigating Aug 12, 2026, 09:05 AM UTC

    Livechat Gateway went down.

  2. resolved Aug 12, 2026, 09:11 AM UTC

    Livechat Gateway recovered.