Captivate incident

Chatbot Gateway, Channel Gateway, and 5 other services are down

Major Resolved View vendor source →

Captivate experienced a major incident on September 28, 2026, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2026, 09:13 AM UTC
Resolved
Sep 28, 2026, 09:47 AM UTC
Duration
34m
Detected by Pingoru
Sep 28, 2026, 09:13 AM UTC

Update timeline

  1. investigating Sep 28, 2026, 09:13 AM UTC

    Chatbot Gateway and Channel Gateway went down.

  2. investigating Sep 28, 2026, 09:13 AM UTC

    Livechat Gateway went down.

  3. investigating Sep 28, 2026, 09:14 AM UTC

    Slack went down.

  4. investigating Sep 28, 2026, 09:14 AM UTC

    Microsoft Teams and Microsoft Teams Webhook went down.

  5. investigating Sep 28, 2026, 09:15 AM UTC

    Ingestion went down.

  6. investigating Sep 28, 2026, 09:43 AM UTC

    Livechat Gateway recovered.

  7. investigating Sep 28, 2026, 09:43 AM UTC

    Chatbot Gateway and Channel Gateway recovered.

  8. investigating Sep 28, 2026, 09:44 AM UTC

    Microsoft Teams Webhook recovered.

  9. investigating Sep 28, 2026, 09:44 AM UTC

    Microsoft Teams recovered.

  10. investigating Sep 28, 2026, 09:45 AM UTC

    Ingestion recovered.

  11. resolved Sep 28, 2026, 09:47 AM UTC

    Slack recovered.