Captivate incident

Chatbot Gateway, Channel Gateway, and 5 other services are down

Major Resolved View vendor source →

Captivate experienced a major incident on February 20, 2026, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2026, 06:16 AM UTC
Resolved
Feb 20, 2026, 06:30 AM UTC
Duration
14m
Detected by Pingoru
Feb 20, 2026, 06:16 AM UTC

Update timeline

  1. investigating Feb 20, 2026, 06:16 AM UTC

    Ingestion went down.

  2. investigating Feb 20, 2026, 06:18 AM UTC

    Channel Gateway and Slack went down.

  3. investigating Feb 20, 2026, 06:18 AM UTC

    Microsoft Teams went down.

  4. investigating Feb 20, 2026, 06:18 AM UTC

    Microsoft Teams Webhook went down.

  5. investigating Feb 20, 2026, 06:18 AM UTC

    Chatbot Gateway and Livechat Gateway went down.

  6. investigating Feb 20, 2026, 06:26 AM UTC

    Chatbot Gateway recovered.

  7. investigating Feb 20, 2026, 06:28 AM UTC

    Ingestion recovered.

  8. resolved Feb 20, 2026, 06:30 AM UTC

    Microsoft Teams Webhook and Slack recovered.

  9. investigating Feb 20, 2026, 06:30 AM UTC

    Microsoft Teams recovered.

  10. investigating Feb 20, 2026, 06:30 AM UTC

    Channel Gateway and Livechat Gateway recovered.