Captivate incident

Chatbot Gateway, Channel Gateway, and 5 other services are down

Major Resolved View vendor source →

Captivate experienced a major incident on June 24, 2026, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2026, 09:15 AM UTC
Resolved
Jun 24, 2026, 09:35 AM UTC
Duration
20m
Detected by Pingoru
Jun 24, 2026, 09:15 AM UTC

Update timeline

  1. investigating Jun 24, 2026, 09:15 AM UTC

    Microsoft Teams Webhook and Slack went down.

  2. investigating Jun 24, 2026, 09:15 AM UTC

    Livechat Gateway and Microsoft Teams went down.

  3. investigating Jun 24, 2026, 09:16 AM UTC

    Ingestion went down.

  4. investigating Jun 24, 2026, 09:17 AM UTC

    Chatbot Gateway and Channel Gateway went down.

  5. investigating Jun 24, 2026, 09:32 AM UTC

    Chatbot Gateway, Channel Gateway, and Livechat Gateway recovered.

  6. investigating Jun 24, 2026, 09:33 AM UTC

    Microsoft Teams, Microsoft Teams Webhook, and Slack recovered.

  7. resolved Jun 24, 2026, 09:34 AM UTC

    Ingestion recovered.

  8. investigating Jun 24, 2026, 09:35 AM UTC

    We encounter error when updating our internal SSL (due our ssl server can't create new certificate due to IP address is not whitelisted to Cloudflare). The issue is now fixed