Canvas Medical incident

Electronic lab orders not sending

Major

Ongoing since 04:49 PM UTC, affecting Lab Integrations.

identified Oct 28, 2026, 04:49 PM UTC

We have identified an issue caused by a recent Health Gorilla change that is preventing lab orders from being transmitted electronically. Our team is actively working on a resolution, and we will provide further updates as they become available.

Started: Oct 28, 2026, 04:49 PM UTC
Resolved: Ongoing
Duration: ● 2h 19m
Detected by Pingoru: Oct 28, 2026, 04:49 PM UTC

Affected components

Lab Integrations

Update timeline

identified Oct 28, 2026, 04:49 PM UTC

We have identified an issue caused by a recent Health Gorilla change that is preventing lab orders from being transmitted electronically. Our team is actively working on a resolution, and we will provide further updates as they become available.

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