Is Canvas Medical down?
Last checked 2m agoNo active incidents. All 13 components operational.
Canvas Medical is operational right now. Last checked 2m ago; the most recent incident resolved 1h ago.
Real-time Canvas Medical status, recent outages, and incident history: pulled directly from Canvas Medical's official status page at status.canvasmedical.com every 5 minutes. Pingoru tracks 13 Canvas Medical services and has captured 4 incidents in the last 90 days (99.92% uptime). Get email, Slack, Discord, or webhook alerts the moment Canvas Medical reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- Prescribing
Timeline · 4 updates
- investigating · Nov 02, 2026, 04:37 PM UTC
We are currently investigating an issue with electronic prescribing. Some prescriptions are being rejected by Surescripts with error 602 and are not reaching the pharmacy. If you encounter this issue, we recommend resubmitting the prescription as this may help resolve the intermittent error in the meantime. We are working with Surescripts and will continue to update.
- identified · Nov 02, 2026, 04:39 PM UTC
Some prescribers may be receiving a 602 error when prescribing medication. `{'detail': "Got an error 602 from Surescripts: 'Cannot get backup portal (id = 1031), please contact support"}` . We have contacted Surescripts and they are aware of this issue and working on a resolution. They shared the message below. > We are currently experiencing higher-than-normal call and case volume due to this known issue that is actively being investigated. > Our teams are engaged and working toward resolution. A formal Resolution Notice will be shared once the issue is confirmed to be resolved. We will provide any further updates we receive from Surescripts as they become available.
- monitoring · Nov 02, 2026, 04:58 PM UTC
We have not seen any errors since our last update, but are monitoring and will update once we can confirm the incident is resolved.
- resolved · Nov 02, 2026, 06:25 PM UTC
Status: Resolved This incident has been resolved. Surescripts, our e-prescribing network partner, has confirmed the issue on their side is fixed. Between 10:10 AM and 11:25 AM ET, some prescriptions and other e-prescribing transactions could not be completed and returned a "Cannot get endpoint" error. e-Prescribing is working normally. Any prescription that failed during that window will not have reached the pharmacy, so please resend it. If you have any questions, contact the Canvas support team.
Latest: Status: Resolved This incident has been resolved. Surescripts, our e-prescribing network partner, has confirmed the issue on their side is fixed. Between 10:10 AM and 11:25 AM ET, …
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- Lab Integrations
Timeline · 2 updates
- identified · Oct 28, 2026, 04:49 PM UTC
We have identified an issue caused by a recent Health Gorilla change that is preventing lab orders from being transmitted electronically. Our team is actively working on a resolution, and we will provide further updates as they become available.
- resolved · Oct 28, 2026, 07:48 PM UTC
Resolved: Electronic Labcorp orders are sending normally again. From about 11:20 AM to 2:55 PM ET today, Labcorp orders sent through Health Gorilla were rejected with a 422 error and landed in Needs Review. Those orders didn't reach Labcorp and won't retry on their own. Contact Canvas Support and we'll resend them for you, or place a new order. Quest and other labs weren't affected.
Latest: Resolved: Electronic Labcorp orders are sending normally again. From about 11:20 AM to 2:55 PM ET today, Labcorp orders sent through Health Gorilla were rejected with a 422 error a…
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- Web Application
Timeline · 4 updates
- investigating · Oct 13, 2026, 06:00 PM UTC
We are currently investigating reports of users unable to login into Canvas seeing 500 error, upon logging in seeing "response not successful" received status code 400\. We apologize of the disruption and will keep you updated..
- investigating · Oct 13, 2026, 06:00 PM UTC
We are currently investigating reports of users unable to login into Canvas seeing 500 error, upon logging in seeing "response not successful" received status code 400\. We apologize of the disruption and will keep you updated.
- resolved · Oct 13, 2026, 07:53 PM UTC
This issue should now be resolved. Please contact [Canvas Support](https://canvas-medical.portal.usepylon.com/forms/standard) if you are still experiencing any difficulty accessing Canvas..
- resolved · Oct 13, 2026, 07:53 PM UTC
This issue should now be resolved. Please contact [Canvas Support](https://canvas-medical.portal.usepylon.com/forms/standard) if you are still experiencing any difficulty accessing Canvas.
Latest: This issue should now be resolved. Please contact [Canvas Support](https://canvas-medical.portal.usepylon.com/forms/standard) if you are still experiencing any difficulty accessing…
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- Prescribing
Timeline · 12 updates
- investigating · Sep 13, 2026, 06:28 PM UTC
We are aware and actively investigating errors on all electronic prescriptions stating `{'detail': 'The e-prescribing gateway could not be reached.}` We are currently investigating this incident..
- investigating · Sep 13, 2026, 06:28 PM UTC
We are aware and actively investigating errors on all electronic prescriptions stating `{'detail': 'The e-prescribing gateway could not be reached.}` We are currently investigating this incident.
- identified · Sep 13, 2026, 06:36 PM UTC
We have identified the issue and are working with Surescripts for a resolution plan. Please follow for additional updates..
- identified · Sep 13, 2026, 06:36 PM UTC
We have identified the issue and are working with Surescripts for a resolution plan. Please follow for additional updates.
- identified · Sep 13, 2026, 07:05 PM UTC
Surescripts has responded to our emergency ticket and we’re now following their recommended process. Further updates will be provided as information is received. .
- identified · Sep 13, 2026, 07:05 PM UTC
Surescripts has responded to our emergency ticket and we’re now following their recommended process. Further updates will be provided as information is received.
- identified · Sep 13, 2026, 08:00 PM UTC
We are continuing to work with Surescripts towards a resolution. We will provide updates as soon as new information is available..
- identified · Sep 13, 2026, 08:00 PM UTC
We are continuing to work with Surescripts towards a resolution. We will provide updates as soon as new information is available.
- identified · Sep 13, 2026, 11:06 PM UTC
The Canvas team continues to work closely with a Surescripts escalation team. Additional updates will be provided as information is available..
- identified · Sep 13, 2026, 11:06 PM UTC
The Canvas team continues to work closely with a Surescripts escalation team. Additional updates will be provided as information is available.
- resolved · Sep 14, 2026, 01:56 AM UTC
Service has been restored to Surescripts. All incoming and outgoing messages to Surescripts are now sending successfully. Previous prescriptions with errors will need to be resent. Thank you for your patience while this issue was resolved..
- resolved · Sep 14, 2026, 01:56 AM UTC
Service has been restored to Surescripts. All incoming and outgoing messages to Surescripts are now sending successfully. Previous prescriptions with errors will need to be resent. Thank you for your patience while this issue was resolved.
Latest: Service has been restored to Surescripts. All incoming and outgoing messages to Surescripts are now sending successfully. Previous prescriptions with errors will need to be resent.…
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Incident record
Since April 2026 · Instatus · 13 components checked every 5 minutesThe longest incident in the last year, Prescription Errors - "gateway could not be reached" on September 13, 2026, ran for 7 hours.
Most affected components, last 12 months
- Prescribing2
- Lab Integrations1
- Web Application1
Latest incidents
- Prescriptions failing to send
We are currently investigating an issue with electronic prescribing. Some prescriptions are being rejected by Surescripts with error 602 and are not reaching…
- Electronic lab orders not sending
We have identified an issue caused by a recent Health Gorilla change that is preventing lab orders from being transmitted electronically. Our team is actively…
- Issues accessing Canvas
We are currently investigating reports of users unable to login into Canvas seeing 500 error, upon logging in seeing "response not successful" received status…
- Prescriptions failing to send ResolvedStarted Nov 02, 2026, 04:37 PM UTC · Resolved Nov 02, 2026, 06:25 PM UTC · 1h 48m
- Electronic lab orders not sending ResolvedStarted Oct 28, 2026, 04:49 PM UTC · Resolved Oct 28, 2026, 07:48 PM UTC · 2h 59m
- Issues accessing Canvas ResolvedStarted Oct 13, 2026, 06:00 PM UTC · Resolved Oct 13, 2026, 07:53 PM UTC · 1h 52m
- Started Sep 13, 2026, 06:28 PM UTC · Resolved Sep 14, 2026, 01:56 AM UTC · 7h 27m