Is Canvas Medical down?

Last checked 2m ago
Current status
Canvas Medical is up

No active incidents. All 13 components operational.

Canvas Medical is operational right now. Last checked 2m ago; the most recent incident resolved 1h ago.

Real-time Canvas Medical status, recent outages, and incident history: pulled directly from Canvas Medical's official status page at status.canvasmedical.com every 5 minutes. Pingoru tracks 13 Canvas Medical services and has captured 4 incidents in the last 90 days (99.92% uptime). Get email, Slack, Discord, or webhook alerts the moment Canvas Medical reports a new incident, free for 3 monitors, no credit card.

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Canvas Medical uptime 99.92% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 1h 48m
    Started Nov 02, 2026, 04:37 PM UTC · Resolved Nov 02, 2026, 06:25 PM UTC
    Prescribing
    Timeline · 4 updates
    • investigating · Nov 02, 2026, 04:37 PM UTC

      We are currently investigating an issue with electronic prescribing. Some prescriptions are being rejected by Surescripts with error 602 and are not reaching the pharmacy. If you encounter this issue, we recommend resubmitting the prescription as this may help resolve the intermittent error in the meantime. We are working with Surescripts and will continue to update.

    • identified · Nov 02, 2026, 04:39 PM UTC

      Some prescribers may be receiving a 602 error when prescribing medication. `{'detail': "Got an error 602 from Surescripts: 'Cannot get backup portal (id = 1031), please contact support"}` . We have contacted Surescripts and they are aware of this issue and working on a resolution. They shared the message below. > We are currently experiencing higher-than-normal call and case volume due to this known issue that is actively being investigated. > Our teams are engaged and working toward resolution. A formal Resolution Notice will be shared once the issue is confirmed to be resolved. We will provide any further updates we receive from Surescripts as they become available.

    • monitoring · Nov 02, 2026, 04:58 PM UTC

      We have not seen any errors since our last update, but are monitoring and will update once we can confirm the incident is resolved.

    • resolved · Nov 02, 2026, 06:25 PM UTC

      Status: Resolved This incident has been resolved. Surescripts, our e-prescribing network partner, has confirmed the issue on their side is fixed. Between 10:10 AM and 11:25 AM ET, some prescriptions and other e-prescribing transactions could not be completed and returned a "Cannot get endpoint" error. e-Prescribing is working normally. Any prescription that failed during that window will not have reached the pharmacy, so please resend it. If you have any questions, contact the Canvas support team.

    Latest: Status: Resolved This incident has been resolved. Surescripts, our e-prescribing network partner, has confirmed the issue on their side is fixed. Between 10:10 AM and 11:25 AM ET, …

  2. Resolved 2h 59m
    Started Oct 28, 2026, 04:49 PM UTC · Resolved Oct 28, 2026, 07:48 PM UTC
    Lab Integrations
    Timeline · 2 updates
    • identified · Oct 28, 2026, 04:49 PM UTC

      We have identified an issue caused by a recent Health Gorilla change that is preventing lab orders from being transmitted electronically. Our team is actively working on a resolution, and we will provide further updates as they become available.

    • resolved · Oct 28, 2026, 07:48 PM UTC

      Resolved: Electronic Labcorp orders are sending normally again. From about 11:20 AM to 2:55 PM ET today, Labcorp orders sent through Health Gorilla were rejected with a 422 error and landed in Needs Review. Those orders didn't reach Labcorp and won't retry on their own. Contact Canvas Support and we'll resend them for you, or place a new order. Quest and other labs weren't affected.

    Latest: Resolved: Electronic Labcorp orders are sending normally again. From about 11:20 AM to 2:55 PM ET today, Labcorp orders sent through Health Gorilla were rejected with a 422 error a…

  3. Resolved 1h 52m
    Started Oct 13, 2026, 06:00 PM UTC · Resolved Oct 13, 2026, 07:53 PM UTC
    Web Application
    Timeline · 4 updates
    • investigating · Oct 13, 2026, 06:00 PM UTC

      We are currently investigating reports of users unable to login into Canvas seeing 500 error, upon logging in seeing "response not successful" received status code 400\. We apologize of the disruption and will keep you updated..

    • investigating · Oct 13, 2026, 06:00 PM UTC

      We are currently investigating reports of users unable to login into Canvas seeing 500 error, upon logging in seeing "response not successful" received status code 400\. We apologize of the disruption and will keep you updated.

    • resolved · Oct 13, 2026, 07:53 PM UTC

      This issue should now be resolved. Please contact [Canvas Support](https://canvas-medical.portal.usepylon.com/forms/standard) if you are still experiencing any difficulty accessing Canvas..

    • resolved · Oct 13, 2026, 07:53 PM UTC

      This issue should now be resolved. Please contact [Canvas Support](https://canvas-medical.portal.usepylon.com/forms/standard) if you are still experiencing any difficulty accessing Canvas.

    Latest: This issue should now be resolved. Please contact [Canvas Support](https://canvas-medical.portal.usepylon.com/forms/standard) if you are still experiencing any difficulty accessing…

  4. Resolved 7h 27m
    Started Sep 13, 2026, 06:28 PM UTC · Resolved Sep 14, 2026, 01:56 AM UTC
    Prescribing
    Timeline · 12 updates
    • investigating · Sep 13, 2026, 06:28 PM UTC

      We are aware and actively investigating errors on all electronic prescriptions stating `{'detail': 'The e-prescribing gateway could not be reached.}` We are currently investigating this incident..

    • investigating · Sep 13, 2026, 06:28 PM UTC

      We are aware and actively investigating errors on all electronic prescriptions stating `{'detail': 'The e-prescribing gateway could not be reached.}` We are currently investigating this incident.

    • identified · Sep 13, 2026, 06:36 PM UTC

      We have identified the issue and are working with Surescripts for a resolution plan. Please follow for additional updates..

    • identified · Sep 13, 2026, 06:36 PM UTC

      We have identified the issue and are working with Surescripts for a resolution plan. Please follow for additional updates.

    • identified · Sep 13, 2026, 07:05 PM UTC

      Surescripts has responded to our emergency ticket and we’re now following their recommended process. Further updates will be provided as information is received. .

    • identified · Sep 13, 2026, 07:05 PM UTC

      Surescripts has responded to our emergency ticket and we’re now following their recommended process. Further updates will be provided as information is received.

    • identified · Sep 13, 2026, 08:00 PM UTC

      We are continuing to work with Surescripts towards a resolution. We will provide updates as soon as new information is available..

    • identified · Sep 13, 2026, 08:00 PM UTC

      We are continuing to work with Surescripts towards a resolution. We will provide updates as soon as new information is available.

    • identified · Sep 13, 2026, 11:06 PM UTC

      The Canvas team continues to work closely with a Surescripts escalation team. Additional updates will be provided as information is available..

    • identified · Sep 13, 2026, 11:06 PM UTC

      The Canvas team continues to work closely with a Surescripts escalation team. Additional updates will be provided as information is available.

    • resolved · Sep 14, 2026, 01:56 AM UTC

      Service has been restored to Surescripts. All incoming and outgoing messages to Surescripts are now sending successfully. Previous prescriptions with errors will need to be resent. Thank you for your patience while this issue was resolved..

    • resolved · Sep 14, 2026, 01:56 AM UTC

      Service has been restored to Surescripts. All incoming and outgoing messages to Surescripts are now sending successfully. Previous prescriptions with errors will need to be resent. Thank you for your patience while this issue was resolved.

    Latest: Service has been restored to Surescripts. All incoming and outgoing messages to Surescripts are now sending successfully. Previous prescriptions with errors will need to be resent.…

Incident record

Since April 2026 · Instatus · 13 components checked every 5 minutes
27incidents recorded
6last 12 months
4last 90 days
3 hourstypical duration, 12 months

The longest incident in the last year, Prescription Errors - "gateway could not be reached" on September 13, 2026, ran for 7 hours.

Most affected components, last 12 months

  • Prescribing2
  • Lab Integrations1
  • Web Application1

Latest incidents

  • Prescriptions failing to send November 2, 2026 · 108 minutes · major outage

    We are currently investigating an issue with electronic prescribing. Some prescriptions are being rejected by Surescripts with error 602 and are not reaching…

  • Electronic lab orders not sending October 28, 2026 · 3 hours · major outage

    We have identified an issue caused by a recent Health Gorilla change that is preventing lab orders from being transmitted electronically. Our team is actively…

  • Issues accessing Canvas October 13, 2026 · 112 minutes · major outage

    We are currently investigating reports of users unable to login into Canvas seeing 500 error, upon logging in seeing "response not successful" received status…

Outage history

Past 90 days · 4 incidents View full outage history →