Candid Health incident

Remits taking longer than usual to post

Minor Resolved View vendor source →

Candid Health experienced a minor incident on December 11, 2025 affecting ERA processing pipeline, lasting 16h 47m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2025, 11:26 PM UTC
Resolved
Dec 12, 2025, 04:13 PM UTC
Duration
16h 47m
Detected by Pingoru
Dec 11, 2025, 11:26 PM UTC

Affected components

ERA processing pipeline

Update timeline

  1. identified Dec 11, 2025, 11:26 PM UTC

    Large remits, via auto-posting or manual posting, are taking longer than usual to post or have failed posting. We're actively working on a fix to allow these remits to be posted to claims.

  2. resolved Dec 12, 2025, 04:13 PM UTC

    This incident has been resolved.