Candid Health incident

Reports and Exports Delayed

Resolved after 2 days 22 hours, affecting Exports and Reports, on December 17, 2025.

monitoring Dec 18, 2025, 04:37 PM UTC

All embedded reports and Candid Data Share are now up to date. We are finalizing the fix for legacy and incremental exports, and will follow up with an update on timeline for resolution.

Started
Dec 17, 2025, 12:26 AM UTC
Resolved
Dec 19, 2025, 10:53 PM UTC
Duration
2d 22h
Detected by Pingoru
Dec 17, 2025, 12:26 AM UTC

Affected components

ExportsReports

Update timeline

  1. identified Dec 17, 2025, 12:26 AM UTC

    In-app Reports and Exports (including Candid Data Share) are experiencing multi-hour delays. We have identified the source of this issue and are working to resolve.

  2. monitoring Dec 17, 2025, 07:25 PM UTC

    Our data synchronization is currently in progress. We expect this catchup to be complete by late this evening, with full reporting and export functionality restored by tomorrow morning at the latest.

  3. monitoring Dec 18, 2025, 04:37 PM UTC

    All embedded reports and Candid Data Share are now up to date. We are finalizing the fix for legacy and incremental exports, and will follow up with an update on timeline for resolution.

  4. monitoring Dec 18, 2025, 04:37 PM UTC

    All embedded reports and Candid Data Share are now up to date. We are finalizing the fix for legacy and incremental exports, and will follow up with an update on timeline for resolution.

  5. resolved Dec 19, 2025, 10:53 PM UTC

    This incident has been resolved.

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