Candid Health experienced a minor incident on December 17, 2025 affecting Exports and Reports, lasting 2d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 17, 2025, 12:26 AM UTC
In-app Reports and Exports (including Candid Data Share) are experiencing multi-hour delays. We have identified the source of this issue and are working to resolve.
- monitoring Dec 17, 2025, 07:25 PM UTC
Our data synchronization is currently in progress. We expect this catchup to be complete by late this evening, with full reporting and export functionality restored by tomorrow morning at the latest.
- monitoring Dec 18, 2025, 04:37 PM UTC
All embedded reports and Candid Data Share are now up to date. We are finalizing the fix for legacy and incremental exports, and will follow up with an update on timeline for resolution.
- monitoring Dec 18, 2025, 04:37 PM UTC
All embedded reports and Candid Data Share are now up to date. We are finalizing the fix for legacy and incremental exports, and will follow up with an update on timeline for resolution.
- resolved Dec 19, 2025, 10:53 PM UTC
This incident has been resolved.