Candid Health experienced a minor incident on June 1, 2026 affecting App, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
App
Update timeline
- investigating Jun 01, 2026, 06:23 PM UTC
We are aware that some users are experiencing slowness in the app. We are investigating the issue.
- identified Jun 01, 2026, 06:41 PM UTC
We're aware of an issue with a third-party provider that is causing slowness and intermittent failures for some actions, including signing in and generating API tokens. Our team is actively engaged with the provider, and we'll post an update as soon as we have more information.
- monitoring Jun 01, 2026, 07:00 PM UTC
The third party provider has implemented a fix and we are monitoring the results.
- monitoring Jun 01, 2026, 07:02 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 01, 2026, 07:21 PM UTC
This incident has been resolved.