Candid Health incident

App Latency and Intermittent API Outages

Resolved after 2 hours 51 minutes, affecting Encounters & Coded Encounters APIs and App, on October 27, 2026.

monitoring Oct 27, 2026, 04:40 PM UTC

We shipped a fix ~an hour ago and performance has stabilized -- we will continue to monitor.

Started
Oct 27, 2026, 01:59 PM UTC
Resolved
Oct 27, 2026, 04:51 PM UTC
Duration
2h 51m
Detected by Pingoru
Oct 27, 2026, 01:59 PM UTC

Affected components

Encounters & Coded Encounters APIsApp

Update timeline

  1. investigating Oct 27, 2026, 01:59 PM UTC

    We are currently experiencing app latency and intermittent outages on our APIs. The team is actively investigating the issue

  2. monitoring Oct 27, 2026, 04:40 PM UTC

    We shipped a fix ~an hour ago and performance has stabilized -- we will continue to monitor.

  3. resolved Oct 27, 2026, 04:51 PM UTC

    This incident has been resolved.

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