CallRail Outage History

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CallRail had 13 outages in the last 2 years totaling 21h 16m of downtime — averaging 0.5 incidents per month.

There were 13 CallRail outages since October 20, 2025 totaling 21h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.callrail.com

Critical August 20, 2026

Integrations Connection Error

Detected by Pingoru
Aug 20, 2026, 03:34 PM UTC
Resolved
Aug 20, 2026, 04:15 PM UTC
Duration
41m
Affected: Other Integrations
Timeline · 5 updates
  1. identified Aug 20, 2026, 03:34 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Aug 20, 2026, 03:56 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Aug 20, 2026, 03:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 20, 2026, 04:04 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 20, 2026, 04:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 20, 2026

Transcriptions API Timeout

Detected by Pingoru
Aug 20, 2026, 02:13 PM UTC
Resolved
Aug 20, 2026, 03:25 PM UTC
Duration
1h 12m
Affected: Call TranscriptionConversation Intelligence
Timeline · 5 updates
  1. investigating Aug 20, 2026, 02:13 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 20, 2026, 02:17 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 20, 2026, 02:20 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Aug 20, 2026, 02:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 20, 2026, 03:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 17, 2026

PCI Insights Delay

Detected by Pingoru
Aug 17, 2026, 05:10 PM UTC
Resolved
Aug 17, 2026, 06:06 PM UTC
Duration
56m
Affected: Conversation Intelligence
Timeline · 3 updates
  1. investigating Aug 17, 2026, 05:10 PM UTC

    We are investigating an issue that may cause some PCI insights to be delayed. We sincerely apologize for any inconvenience these delays may cause.

  2. monitoring Aug 17, 2026, 05:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 17, 2026, 06:06 PM UTC

    This incident has been resolved, and PCI Insights should be processing normally.

Read the full incident report →

Minor May 8, 2026

Lead Center incoming call notification issue on iOS

Detected by Pingoru
May 08, 2026, 06:09 PM UTC
Resolved
May 09, 2026, 11:15 AM UTC
Duration
17h 5m
Affected: Lead Center Mobile App
Timeline · 2 updates
  1. identified May 08, 2026, 06:09 PM UTC

    We're currently experiencing issues with incoming call notifications for Lead Center on iOS devices. Android devices are not impacted. The team has identified the issue and a fix is being implemented.

  2. resolved May 09, 2026, 11:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 8, 2026

Scheduled maintenance for CallRail Applications

Detected by Pingoru
Apr 08, 2026, 02:30 AM UTC
Resolved
Apr 08, 2026, 02:30 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Apr 08, 2026, 02:30 AM UTC

    Apr 7, 22:30 EDT Completed - The scheduled maintenance has been completed. Apr 7, 22:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 3, 14:49 EDT Scheduled - CallRail will be performing routine scheduled maintenance on Tuesday, April 7th at 10:00pm EDT (02:00 UTC) for 30 minutes. No customer impact is anticipated. Phone calls will continue to route normally throughout the maintenance period.

Read the full incident report →

Minor March 2, 2026

Degraded Performance in Report Export Pipeline

Detected by Pingoru
Mar 02, 2026, 01:47 PM UTC
Resolved
Mar 02, 2026, 01:47 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Mar 02, 2026, 01:47 PM UTC

    Mar 2, 08:47 EST Resolved - This incident has been resolved and the report backlog is now empty. Mar 1, 21:32 EST Monitoring - A fix has been implemented. Our monitors are showing latency is drastically reduced and jobs are now working through the queue at a normal rate. We have added additional server capacity to work through these delayed jobs as quickly as possible. Mar 1, 19:55 EST Identified - We are currently experiencing delays in report exports due to degraded performance in our export pipeline. Our engineering team has identified the root cause and is implementing a fix. No reports have been lost. We will continue to provide updates and appreciate your patience.

Read the full incident report →

Minor February 3, 2026

Intermittent Call Failover to Voice Mail

Detected by Pingoru
Feb 03, 2026, 09:21 PM UTC
Resolved
Feb 03, 2026, 09:21 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Feb 03, 2026, 09:21 PM UTC

    Feb 3, 16:21 EST Resolved - This issue has been resolved with the vendor, and systems are now operating normally. Feb 3, 16:02 EST Monitoring - We are aware of an upstream vendor issue that is causing intermittent failure of calls to route properly to Voice Assist. These calls are instead falling over to voice mail, and the caller will hear a voice mail greeting. We are monitoring the problem and exploring potential workarounds.

Read the full incident report →

Minor January 29, 2026

Latency in transcript delivery

Detected by Pingoru
Jan 29, 2026, 08:28 PM UTC
Resolved
Jan 29, 2026, 08:28 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Jan 29, 2026, 08:28 PM UTC

    Jan 29, 15:28 EST Resolved - We are no longer seeing transcript latency. This issue has been resolved. Jan 29, 14:18 EST Identified - Transcript delivery latency is recovering. We are continuing to monitor performance and provide updates until fully resolved. Jan 29, 13:44 EST Investigating - We are investigating increased latency in transcript delivery due to an issue with an upstream provider.

Read the full incident report →

Minor October 23, 2025

Outbound calling for Lead Center customers

Detected by Pingoru
Oct 23, 2025, 02:39 PM UTC
Resolved
Oct 23, 2025, 02:39 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Oct 23, 2025, 02:39 PM UTC

    Oct 23, 10:39 EDT Resolved - This incident has been resolved. Oct 23, 10:01 EDT Monitoring - A fix has been deployed, and we will continue to monitor. Oct 23, 09:49 EDT Identified - The issue has been identified and a fix is being implemented. Oct 23, 09:40 EDT Investigating - We are currently investigating the degraded performance for lead center outbound calling.

Read the full incident report →