CallRail experienced a minor incident on December 4, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Dec 04, 2025, 06:28 AM UTC
Dec 4, 01:28 EST Completed - The scheduled maintenance has been completed. Dec 4, 00:24 EST Verifying - Verification is currently underway for the maintenance items. Dec 3, 22:00 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 1, 11:04 EST Scheduled - CallRail will be performing system-wide maintenance, beginning Wednesday, December 3, at 10 pm ET and ending Thursday, December 4, at 2 am ET (5:00 - 9:00 UTC). During the scheduled 4-hour outage: - Access to CallRail reporting, messaging, API, and Lead Center will be disabled during this time. - Calls forwarded to a non-CallRail number will continue to route, but softphone availability will be impacted. This means if you usually receive or make calls in Lead Center, you will be unable to do so during the scheduled maintenance window. If you will need to receive calls during the scheduled maintenance window, we recommend that your Call Flows forward unanswered calls to voicemail or an outside phone number. - Calls to Voice Assist will continue to route successfully. - Notifications, call recordings, and transcriptions (including missed inbound calls) will be delayed but will be available shortly after maintenance is completed. - If you are attempting to sign up for a new account or a free trial of CallRail during the scheduled maintenance window, you will receive an error message. CallRail is committed to providing stable and reliable service as your business continues to grow, and this system-wide maintenance is a part of that commitment. The maintenance window was chosen to reduce downtime during normal operating hours. We apologize for any inconvenience this maintenance may cause.