CallPotential incident
Dashboard Loading Issue – Browser Refresh Required
Ongoing since 06:14 PM UTC, affecting Contact Center V2.
A Storable CRM release was deployed on Saturday, October 31, which has resulted in an intermittent issue where some users may encounter a blank white screen when logging in, preventing the dashboard from loading properly. For agents, this may also prevent them from updating their availability status and receiving calls. Workaround: If you or your agents experience this issue, please perform a forced browser refresh by pressing CTRL + SHIFT + R. This will clear previously cached application files and load the latest version of Storable CRM. Once the refresh is completed, users should be able to access the dashboard and resume normal operations without experiencing the loading issue again. We apologize for any inconvenience this may cause and appreciate your patience.
Affected components
Update timeline
- monitoring Nov 01, 2026, 06:14 PM UTC
A Storable CRM release was deployed on Saturday, October 31, which has resulted in an intermittent issue where some users may encounter a blank white screen when logging in, preventing the dashboard from loading properly. For agents, this may also prevent them from updating their availability status and receiving calls. Workaround: If you or your agents experience this issue, please perform a forced browser refresh by pressing CTRL + SHIFT + R. This will clear previously cached application files and load the latest version of Storable CRM. Once the refresh is completed, users should be able to access the dashboard and resume normal operations without experiencing the loading issue again. We apologize for any inconvenience this may cause and appreciate your patience.
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Amazon Web Services