Cadmium experienced a minor incident on October 20, 2025 affecting Registration and Elevate and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 12:40 PM UTC
Cadmium is aware of a service distruption to various services as a result of an AWS outage. We are monitoring the situation and preparing to failover to other regions.
- identified Oct 20, 2025, 01:48 PM UTC
We continue to implement disaster recovery operations to mitigate the AWS region-specific issues.
- identified Oct 20, 2025, 02:54 PM UTC
We continue to implement disaster recovery operations to mitigate the AWS region-specific issues.
- identified Oct 20, 2025, 04:14 PM UTC
We continue to implement disaster recovery operations to mitigate the AWS region-specific issues.
- identified Oct 20, 2025, 06:12 PM UTC
Migration to an alternate region has been completed for our Mobile App. We are continuing to address issues that may be impacting Live Video Closed Captions, Elevate, and other systems.
- monitoring Oct 20, 2025, 09:22 PM UTC
Cadmium applications are becoming more stable as AWS services continue to recover. Our team is actively monitoring the situation and will make any necessary adjustments to maintain a stable environment.
- resolved Oct 21, 2025, 01:01 PM UTC
The issue has been resolved. We will share root cause analysis as soon as possible.