ByWater Solutions incident

Cloudflare rate-limiting EDS plugins

Ongoing since 08:06 PM UTC, affecting Hosted Services - US.

investigating Nov 04, 2026, 08:06 PM UTC

A small subset of partners using Koha may experience a rate-limit while using the EDS plugin within Koha. We are implementing a fix, but in the meanwhile we are asking partners that see these errors to wait a moment and then refresh the page, which will then produce the expected results. If you continue to have any issues please open a ticket with our support team including the error and your library's public static IP address.

Started
Nov 04, 2026, 08:06 PM UTC
Resolved
Ongoing
Duration
● 1h 40m
Detected by Pingoru
Nov 04, 2026, 08:06 PM UTC

Affected components

Hosted Services - US

Update timeline

  1. investigating Nov 04, 2026, 08:06 PM UTC

    A small subset of partners using Koha may experience a rate-limit while using the EDS plugin within Koha. We are implementing a fix, but in the meanwhile we are asking partners that see these errors to wait a moment and then refresh the page, which will then produce the expected results. If you continue to have any issues please open a ticket with our support team including the error and your library's public static IP address.

Your product runs on more than ByWater Solutions

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →