ByWater Solutions incident

Reports of Koha timing out

Ongoing since 12:57 PM UTC, affecting Hosted Services - US.

monitoring Oct 27, 2026, 03:00 PM UTC

Cloudflare has implemented a fix, and we are beginning to get reports of recovery. If you have been impacted by this issue, please clear your cache and try to connect again. We continue to monitor and will update if more information becomes available.

Started
Oct 27, 2026, 12:57 PM UTC
Resolved
Ongoing
Duration
● 2h 11m
Detected by Pingoru
Oct 27, 2026, 12:57 PM UTC

Affected components

Hosted Services - US

Update timeline

  1. investigating Oct 27, 2026, 12:57 PM UTC

    The systems team is investigating reports of some hosted Koha timing out. They will have an update regarding this within an hour.

  2. investigating Oct 27, 2026, 01:33 PM UTC

    We believe that this current issue may be related to a Cloudflare outage. We are reaching out to Cloudflare to find out more. We will have another update in an hour.

  3. investigating Oct 27, 2026, 02:25 PM UTC

    Our systems team continues to reach out to Cloudflare for further information. We will continue to update here as we learn more.

  4. monitoring Oct 27, 2026, 03:00 PM UTC

    Cloudflare has implemented a fix, and we are beginning to get reports of recovery. If you have been impacted by this issue, please clear your cache and try to connect again. We continue to monitor and will update if more information becomes available.

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