Is ByWater Solutions down?
Last checked 3m agoThe other 16 are up. Active incident: Cloudflare rate-limiting EDS plugins.
- Hosted Services - US: degraded
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ByWater Solutions: Hosted Services - US is degraded right now (last checked 3m ago). The other 16 are up. Active incident: Cloudflare rate-limiting EDS plugins.
Real-time ByWater Solutions status, recent outages, and incident history: pulled directly from ByWater Solutions's official status page at status.bywatersolutions.com every 5 minutes. Pingoru tracks 17 ByWater Solutions services and has captured 12 incidents in the last 90 days (98.87% uptime). Get email, Slack, Discord, or webhook alerts the moment ByWater Solutions reports a new incident, free for 3 monitors, no credit card.
Active incidents 2
- Hosted Services - US
Timeline · 1 update
- investigating · Nov 04, 2026, 08:06 PM UTC
A small subset of partners using Koha may experience a rate-limit while using the EDS plugin within Koha. We are implementing a fix, but in the meanwhile we are asking partners that see these errors to wait a moment and then refresh the page, which will then produce the expected results. If you continue to have any issues please open a ticket with our support team including the error and your library's public static IP address.
Latest: A small subset of partners using Koha may experience a rate-limit while using the EDS plugin within Koha. We are implementing a fix, but in the meanwhile we are asking partners tha…
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Timeline · 3 updates
- investigating · Oct 23, 2026, 06:59 PM UTC
The systems team have identified increased bot activity. We are taking steps to mitigate interruptions to partner libraries.
- investigating · Nov 04, 2026, 09:23 PM UTC
We continue to see evolving bot activity, and are taking steps to mitigate the influx. Some partners may see longer than expected response times. We are contacting our upstream providers to ensure that there are no upstream incidents contributing to this slowdown.
- identified · Nov 04, 2026, 10:04 PM UTC
As part of our ongoing mitigation against automated attacks, we are implementing new rules to ensure traffic to servers is being correctly routed. If you see a message like "Server Unavailable" while on your library's network please open a ticket and include a screenshot of the error.
Latest: As part of our ongoing mitigation against automated attacks, we are implementing new rules to ensure traffic to servers is being correctly routed. If you see a message like "Server…
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Recent outages & incidents
Past 90 days- Hosted Services - Google
Timeline · 2 updates
- investigating · Nov 04, 2026, 11:51 PM UTC
Our operations team has identified an issue with some hosted Aspen Discovery instances during our mitigation for bot attacks. We are currently investigating the issue and will have an update in an hour.
- resolved · Nov 05, 2026, 12:41 AM UTC
The issue has been corrected and Aspen Discovery users should have no further issues logging in.
Latest: The issue has been corrected and Aspen Discovery users should have no further issues logging in.
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- Hosted Services - Google
Timeline · 3 updates
- investigating · Oct 28, 2026, 03:46 PM UTC
Our systems and development teams have identified a bug within the latest version of Aspen Discovery. Not all partners are impacted, but some partners may notice issues searching. We are currently working on a fix, and will have an update in one hour.
- identified · Oct 28, 2026, 06:54 PM UTC
Our team continues to work to fix the bug identified in Aspen Discovery. We will continue with updates as they become available.
- resolved · Oct 28, 2026, 08:32 PM UTC
A patch has been deployed to fix the bug observed in the latest Aspen Discovery update, and partners who were seeing searching issues should now see results return as expected. If you are still seeing issues searching, please open a ticket with our support staff and we will be happy to assist!
Latest: A patch has been deployed to fix the bug observed in the latest Aspen Discovery update, and partners who were seeing searching issues should now see results return as expected. If …
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- Hosted Services - US
Timeline · 5 updates
- investigating · Oct 27, 2026, 12:57 PM UTC
The systems team is investigating reports of some hosted Koha timing out. They will have an update regarding this within an hour.
- investigating · Oct 27, 2026, 01:33 PM UTC
We believe that this current issue may be related to a Cloudflare outage. We are reaching out to Cloudflare to find out more. We will have another update in an hour.
- investigating · Oct 27, 2026, 02:25 PM UTC
Our systems team continues to reach out to Cloudflare for further information. We will continue to update here as we learn more.
- monitoring · Oct 27, 2026, 03:00 PM UTC
Cloudflare has implemented a fix, and we are beginning to get reports of recovery. If you have been impacted by this issue, please clear your cache and try to connect again. We continue to monitor and will update if more information becomes available.
- resolved · Oct 27, 2026, 03:45 PM UTC
This issue has been resolved.
Latest: This issue has been resolved.
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- Hosted Services - US
Timeline · 2 updates
- investigating · Oct 21, 2026, 05:54 PM UTC
Security updates are being applied to Coral systems, which will be unavailable for a period of time to allow for patching and testing. We will update here again once testing has completed.
- resolved · Oct 21, 2026, 08:14 PM UTC
Our team has finished the patching and testing of the Coral instances and brought the sites back online. If you notice any bugs with Coral, please open a ticket with our support team.
Latest: Our team has finished the patching and testing of the Coral instances and brought the sites back online. If you notice any bugs with Coral, please open a ticket with our support te…
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- Hosted Services - Google
Timeline · 2 updates
- investigating · Oct 21, 2026, 01:58 PM UTC
Security updates are being applied to Aspen systems, which may result in temporary (less than 5 minutes) interruptions to Aspen services. Not all Aspen partners may notice this interruption. Urgent security updates are applied during operation hours only when the need is decided to be urgent and also critical. We appreciate your patience while we take these actions to ensure your Aspen servers stay secure. We will have a follow up update once these updates have been applied.
- resolved · Oct 21, 2026, 06:27 PM UTC
Our systems team has completed testing for Aspen Discovery. All partner production and test Aspen instances have been patched and are operational.
Latest: Our systems team has completed testing for Aspen Discovery. All partner production and test Aspen instances have been patched and are operational.
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See the full ByWater Solutions outage history
7 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
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Incident record
Since April 2026 · Cachet · 17 components checked every 5 minutesThe longest incident in the last year, LiDA 26.05.00 crashes upon login on June 24, 2026, ran for 13 days. 2 maintenance windows announced in the same period.
Most affected components, last 12 months
- Hosted Services - US (Koha)6
- Hosted Services - Google5
- Hosted Services - US (Metabase)1
- Hosted Services - US (Coral)1
- LiDA1
Latest incidents
- Aspen Discovery interruption investigation
Our operations team has identified an issue with some hosted Aspen Discovery instances during our mitigation for bot attacks. We are currently investigating…
- Cloudflare rate-limiting EDS plugins
A small subset of partners using Koha may experience a rate-limit while using the EDS plugin within Koha. We are implementing a fix, but in the meanwhile we…
- Aspen searching issue
Our systems and development teams have identified a bug within the latest version of Aspen Discovery. Not all partners are impacted, but some partners may…
- Started Nov 04, 2026, 11:51 PM UTC · Resolved Nov 05, 2026, 12:41 AM UTC · 50m
- Started Nov 04, 2026, 08:06 PM UTC · ● 17h 33m
- Aspen searching issue ResolvedStarted Oct 28, 2026, 03:46 PM UTC · Resolved Oct 28, 2026, 08:32 PM UTC · 4h 46m
- Reports of Koha timing out ResolvedStarted Oct 27, 2026, 12:57 PM UTC · Resolved Oct 27, 2026, 03:45 PM UTC · 2h 48m
- Increased Bot Activity Observed OngoingStarted Oct 23, 2026, 06:59 PM UTC · ● 12d 18h
- Coral security updates ResolvedStarted Oct 21, 2026, 05:54 PM UTC · Resolved Oct 21, 2026, 08:14 PM UTC · 2h 20m
- Aspen security updates ResolvedStarted Oct 21, 2026, 01:58 PM UTC · Resolved Oct 21, 2026, 06:27 PM UTC · 4h 29m
- Increased Bot Activity Observed ResolvedStarted Oct 16, 2026, 12:56 PM UTC · Resolved Oct 19, 2026, 03:53 PM UTC · 3d 2h